Verizon

3.6
232 reviews
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Business Details

925 Ann St, Montgomery, AL
36107, United States
(334) 402-5566
https://locations.tccrocks.com/al/montgomery/925-ann-st.html
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About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC Montgomery, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 925 Ann St.

Details

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Location

Verizon
925 Ann St, Montgomery, AL
36107, United States

Hours

Reviews

3.6
232 reviews
5 stars
116
4 stars
30
3 stars
20
2 stars
12
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of knowledge.

Wait Times

Customers frequently reported long wait times, both in-store and for phone support, leading to frustration.

Product Issues

Several customers experienced issues with products and services, including incorrect billing and problems with device setups.

Staff Professionalism

Staff professionalism varied significantly, with some customers noting unprofessional behavior and poor attitudes from certain employees.
  • SR
    Sharon Ross
    4 days ago
    5.0
    Stopped by Verizon on Ann Street today to purchase a new phone. I had a wonderful experience working with Associate, Jacob! He was extremely knowledgeable, attentive and professional while assting me! I will be visting Verizon again in the future and I hope to work with Jacob again. You should too. Ask for Jacob. You'll be happy you did! 😊
  • WR
    William Ritter
    Dec 23, 2025
    5.0
    Kaleah was GREAT!! She definitely knows her profession. If you need help with anything, come see her.
  • LT
    Lisa Timmons-Smith
    Dec 17, 2025
    5.0
    Joseph was great!
  • LT
    Lisa Timmons
    Dec 17, 2025
    5.0
    Joseph did an exceptional job assisting me with my data transfer and getting my new phone activated!
  • KR
    Kim Riggs
    Nov 26, 2025
    2.0
    Too expensive. Bill went up every month. After 30 years..I went to another company.
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