Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Montgomery’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Mixed reviews on customer service; some employees received high praise for their helpfulness and professionalism, while others were criticized for being rude or unhelpful.
Staff Knowledge
Several customers highlighted the staff's knowledge about products and services, with specific mentions of employees who provided thorough assistance.
Wait Times
Customers expressed frustration with long wait times and understaffing during busy periods, leading to dissatisfaction.
Sales Experience
Some customers felt pressured to purchase additional products or services, while others appreciated the tailored recommendations they received.
Store Environment
The store was generally described as clean and well-organized, contributing to a positive shopping experience.
JP
Janeka Perkins
Aug 31, 2025
1.0
If I could give all Verizon stores 0 stars, I would. I reluctantly had to go to this store yesterday. When I entered the store, no one provided me any help. Employees simply said that there is a nationwide outage. No assistance to give at all. My phone is still in SOS mode and it’s been over 18 hours.
AK
Anna Keith
Aug 2, 2025
5.0
I came here an hour before closing and Alex (the rep who helped me) saved me!! I was between switching services and was without service for two days but I came in this store and was back on in an INSTANT. He was the best!!!!!
HP
Hajjah Lennora Muti'ah Pierrot
Jul 8, 2025
5.0
⸻
Shoutout to Mrs. Sarah Robinson – A True Verizon Gem!
Today, I walked into the Verizon store with a grandfathered account I’ve had for over 11 years. I had questions and concerns, and I was honestly expecting a long, confusing process. But then I met Mrs. Sarah Robinson, and everything changed.
She greeted me with patience, professionalism, and deep knowledge of Verizon’s services. Not only did she walk me through my account with care, but she also helped me save hundreds of dollars! Her understanding of the system and her willingness to help is something I’ll never forget.
Mrs. Robinson is the epitome of greatness when it comes to customer service. Verizon, please recognize her for the incredible value she brings to your team. And if you’re ever in Montgomery, make sure you stop by and ask for Sarah. You’ll leave informed, supported, and smiling—just like I did.
Thank you, Mrs. Robinson
I wish I could leave a picture.
#Tias_Skegee
AS
Anita Siegers
Jun 13, 2025
5.0
Sarah was an absolute ANGEL to work this this past Wednesday! We had to replace a lost phone for our parent who is in her late 80's. We were able to arrange everything in advance from 600 miles away and get her set up in a very reasonable time frame. She went WAY over and above. Customer Service EXTRAORDINAIRE!