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VCA Carriage Hills Animal Hospital and Pet Resort has a longstanding reputation in the River Region as a provider of highly professional veterinary services in a friendly and compassionate atmosphere. Our practice is known for quality veterinary care due to the range of services offered and our efforts to fill the area’s need for specialty services. We proudly serve Prattville, Millbrook, Wetumpka, and Pike Road, delivering exceptional care to pets throughout the region. We’re also proud to offer on-site fluoroscopic imaging with our state-of-the-art C-arm unit, providing real-time, high-resolution visualization for orthopedic procedures, interventional radiology, pain management, foreign body retrieval, and contrast studies.
Location
VCA Carriage Hills Animal Hospital and Pet Resort
3200 Eastern Blvd, Montgomery, AL
36116, United States
Hours
Reviews
4.4
558 reviews
5 stars
422
4 stars
49
3 stars
17
2 stars7
1 star
63
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion during difficult times, especially in emergency situations.
Professionalism
Several reviews highlighted the professionalism and thoroughness of the veterinarians and staff, although some experiences were noted as lacking.
High Costs
Numerous reviews mentioned the high costs of services, with some customers feeling pressured into expensive treatments.
Mixed Experiences
While many customers had positive experiences, there were significant complaints regarding misdiagnoses, lack of communication, and perceived greed.
Emergency Services
The clinic is recognized for its 24-hour emergency services, which many customers found invaluable, despite some long wait times.
- JYJulie Yarbrough1 day ago5.0Emergency c-section for our Callie on New Year's Day. Everyone was so kind and caring! They handled our little emergency very quickly! Callie and pups are doing great!
- KHKailey Hartsfield6 days ago5.0Extremely kind staff. Did a great job helping me though the end stages of my 17 year old cats life. Very genuine people.
- BMB A MDec 15, 20255.0I took my English bulldog to Carriage Hills to see their oncologist, Dr Carswell. She and Dr Griffin started surgery on my little buddy, then came to me and gave me the bad news. I lost my little buddy, Edgar. The cancer was much more advanced than ultrasound indicated. Everyone i talked to at Carriage Hills were very kind and sympathetic to my situation, and then my loss. While I grieve the loss of my Edgar, I can’t say enough about how kind and understanding, and sympathetic everyone was. They allowed me to wait in an exam room, and while I waited several people checked on me, brought water to me, and just cared for me and ministered to me. To say im grateful is an understatement.
- SCStacy CordellDec 13, 20251.0This was the closest 24 hour vet to us, so we drove 2 hours there after our dog showed signs that he was having difficulty swallowing. I assumed he swallowed something he shouldn't have. We brought him in and his vet was Dr. Stephanie Kitchens. They brought him to a different room to do the exam and "scope" his airways. We didn't see any of this performed. She said everything was clear and sent us home. 2 days later he's currently at our local vet recovering from surgery due to an obstruction that had made it to his stomach, a thread was on the back side of his tongue all the way to his small intestine. Something you'd think you would've seen if she used a "scope" like she said she did. We will never return here again, and will never recommend them to anyone. The staff was friendly so the 1 star is for them.
- ASAlabama Yorkies of the SouthDec 11, 20251.0I brought my pregnant female Yorkie to this clinic last night for an emergency visit due to a sudden drop in her calcium levels. Unfortunately, my experience was extremely disappointing. The veterinarian, Stephanie Kitchens, was unprofessional and made assumptions about me as a breeder, implying that I was a “backyard breeder,” which is completely untrue. We have many positive reviews on our Grandpups, and our dogs receive exceptional care. Throughout the visit, her demeanor was rude, dismissive, and lacked compassion during an already stressful situation. I also felt that she questioned my ability to safely take my own dog home. At one point, she even complained about being the only veterinarian on duty and questioned why six customers would “decide to show up at the same time.” This was especially concerning to hear during an emergency situation, where professionalism and empathy are expected. Additionally, I left the clinic feeling that I was treated differently due to racial bias, which made the interaction even more uncomfortable and upsetting. As an ethical breeder, I expect to be treated with respect and professionalism—especially in an emergency. Due to this experience, I will not be returning to this clinic. I will also inform my puppy buyers on my website so they are aware of the lack of professionalism and compassion I encountered here.
Frequently Asked Questions About VCA Carriage Hills Animal Hospital and Pet Resort
What types of pets does VCA Carriage Hills Animal Hospital and Pet Resort care for?
We provide veterinary services for cats, dogs, exotics, and rabbits.
What advanced imaging services do you offer at VCA Carriage Hills?
We offer on-site fluoroscopic imaging with a state-of-the-art C-arm unit for real-time, high-resolution visualization during orthopedic procedures and other diagnostics.
What are your operating hours?
We are open 24 hours a day, 7 days a week, with a staff education closure from 1 PM to 2 PM, during which boarding pick-ups are available from 1 PM - 2 PM and 5 PM - 6 PM on Sundays.
What veterinary services are offered at VCA Carriage Hills?
Our services include advanced dental care, allergy and skin care, cardiology, chemotherapy, disease treatment, surgery, physical exams, vaccinations, pet boarding, grooming, and more.
What payment options do you accept?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is VCA Carriage Hills affiliated with any professional veterinary organizations?
Yes, we are associated with the American Animal Hospital Association, American Association of Feline Practitioners, Cat Friendly Practice®, Fear Free℠ Certified Professional, and Veterinary Emergency and Critical Care Society.
Where is VCA Carriage Hills Animal Hospital and Pet Resort located?
We are located at 3200 Eastern Blvd, Montgomery, AL 36116, USA.
Are there nearby pharmacies where I can fill pet prescriptions?
Yes, Janus Pharmacy is nearby and can assist with filling pet prescriptions and other health needs.
Is there a gas station near the animal hospital for convenience?
Yes, there are nearby gas stations including Marathon and Shell, convenient for fueling up before or after your visit.
Are there any pet-related services close to VCA Carriage Hills?
Yes, Carriage Hills Animal Hospital is close by, offering veterinary and diagnostic services, and Lavario Harvill Grooming provides grooming services nearby.