Geek Squad

Reviews

• AR

  Anne Ruffa

  Oct 14, 2025
  5.0
  I HAVE BEEN COMING TO BEST BUY GEEK SQUAD FOR YEARS AND I A VERY GRATEFUL FOR YOUR TECH. RICKY. HE IS PATIENT, EXTREMELY KNOWLEDGABLE AND A TRUE PROFESSIONAL. BEST BUY IS VERY FORTUNATGE TO HAVE HIM AND SO ARE THE CONSUMERS.
• KD

  KERVIN D

  Sep 20, 2025
  1.0
  Appointment required just to drop off item for repair which is ridiculous.
• MF

  Mr. Marquis Floyd

  Oct 12, 2021
  5.0
  Great and speedy customer service
• WW

  W W

  Apr 17, 2021
  1.0
  Computer was fixed but I was bamboozled to purchase the most expensive option in order to get my computer serviced. Was told it’ll include this and that but when the time came for a certain part of my computer to be fixed, all of a sudden, it “never was included”. I was highly upset when learning that I was tricked by the agent. Furthermore, after receiving my item, I used it once a couple days later for school work and noticed that my computer was charging on and off by itself. I thought maybe it was the socket I was using at that time. However, a few days passed and I used my computer again but at a different location and the same thing happened again. I discovered that after receiving my computer and charger back from Geek Squad, my charger now has a shortage within it. Tried contacting them on the phone since I’m out of town to see if I may receive a free replacement due to this and nobody answered. Then I was told by a rude national operator that I’ll need to come in person to speak to them in order to handle the situation before too much time passes by but I am out of town for awhile for work. Overall, I’m happy that my computer got fixed but highly upset with the customer service from both the national operator and the person who checked my computer in, and the fact that after I received my items back from Geek Squad my computer charger all of a sudden has a shortage. If I would’ve known this would happen, I would’ve kept my charger to myself. Side Note: After receiving my computer back from Geek Squad, it doesn’t even recognized me as the administrator anymore and it limits my control of the computer’s settings. Update: Geek Squad manager wasn’t no help. He admitted that the agent who checked me in wasn’t specialized in helping me checking in my computer and he actually only works as a technician. Admitted that I was, in fact, incorrectly informed by the agent and after he found out who it was that checked me in, he wasn’t surprised. He failed to give me a full resolution and only left me with the impression that Geek Squad supports misleading their customers for more profits and to give a lack of efficient customer service is “ok”. I won’t ever be back again.
• MJ

  M. Johnson

  Mar 31, 2021
  2.0
  Staff over the phone wasn't very helpful nor tried to aid in alternative and more timely solutions.