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Verizon

3.8
(237 reviews)
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Business Details

5235 Rangeline Service Rd S, Mobile, AL
36619, United States
(251) 252-0239
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Mobile, AL. Visit our Verizon Store in Mobile for all your latest mobile, 5G home internet, or business needs. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5235 Rangeline Service Rd S, Mobile, AL
36619, United States

Hours

Reviews

3.8
237 reviews
5 stars
121
4 stars
42
3 stars
21
2 stars
13
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude or unhelpful service, with some reporting a lack of assistance and poor attitudes from staff.

Sales Practices

Several reviews mention dissatisfaction with sales tactics, including misleading promotions and pressure to purchase, leading to frustration among customers.

Mixed Experiences

While some customers praised the helpfulness and professionalism of certain staff members, others reported negative interactions, highlighting inconsistency in service quality.

Long Wait Times

Multiple reviews noted long wait times for assistance, contributing to a negative overall experience for customers.

Product Availability

Customers expressed disappointment with limited product selection and availability, particularly regarding phone accessories.
  • PL
    Pamela Leasure
    Feb 24, 2026
    1.0
    This location is the absolute worst example of how a company should run their business. The management has changed recently from corporate to indirect through Victra. They are providing terrible service and charging excessive amounts for accessories and fees. They even charge to process bill payments in cash. Verizon should shut it down.
  • RC
    Rodney Collier
    Nov 18, 2025
    5.0
    Great people best phones and home internet
  • MA
    Moe Alam
    Nov 3, 2025
    1.0
    Rude staff!
  • VR
    Vivian Ryan
    Oct 1, 2025
    1.0
    Rob was extremely rude and impatient over the phone over a misunderstanding. Eventually hung up on me after stating, “JUST BRING THE PHONE IN THEN.” I usually try to avoid calling customer service for help but ironically, Jim had zero issues helping me. Jim was also knowledgeable and informative and had me taken care of in two minutes.
  • BD
    Bobby Dickerson
    Feb 21, 2017
    5.0
    If you folks want the best service i challenge you to ask for Scott! He's honest and shoots it to you straight regardless of the sale!
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