Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Jasper, AL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
419 reviews
5 stars
331
4 stars
33
3 stars
13
2 stars
13
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Chelsea, Amanda, and Jordan.
Professionalism
Several reviews highlighted the professionalism of the staff, particularly in handling customer inquiries and providing detailed explanations.
Wait Times
Customers expressed frustration with long wait times, especially during busy periods, despite the staff's efforts to assist everyone.
Store Conditions
Some reviews noted issues with store conditions, such as heat and slow computer systems, impacting the overall experience.
Mixed Experiences
While many customers had positive interactions, there were notable negative experiences, particularly involving specific staff members, leading to inconsistent service quality.
- WBWendy BusbyOct 17, 20255.0My worker was super nice answering all questions I had
- RBRobert BlackOct 6, 20252.0The guy was straight forward. That he couldn't help because he couldn't get into my account to see much. And said I would have to go to corporate store
- RDRenae DowneyJun 30, 20252.0Went to add my granddaughters phone to my account. First, it was very hot in the store, and then I was overcharged. I questioned the amount and was told he didn't know why it was charging the amount. I was in chat with the Verizon agent at this time and was told they were overcharging me.At this point, my granddaughters phone still is not working, so I asked for a refund and was told no. Left with phone still not active and once again the store rep had no clue why it wasn't working. Not good customer service
- MLMandy LynnJun 17, 20255.0Antoine and Mike went above and beyond to help me get exactly what I needed. It was a big order and took a lot of work (Mike worked on it for 2 weeks) but they made it work. On the day we got it all done, Antoine was very patient and even though it was a 2 1/2 hour process, I walked out a happy customer. Excellent customer service.
- DHDorrace HiltbrunnerMay 29, 20255.0Excellent service. Explained everything in detail. Extremely helpful. A pleasure to do business at this store.
Frequently Asked Questions About Verizon
What types of products can I buy at the Verizon store in Jasper, AL?
You can buy a full range of wireless devices such as phones, tablets, smartwatches, accessories, and more at the Verizon store located at 1811 Highway 78 E, Ste 101 in Jasper, AL.
What are the Verizon Jasper store's hours of operation?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does the Verizon store offer in-store pickup?
Yes, the Verizon store provides in-store pickup service for your convenience.
What brands are available at the Verizon Authorized Retailer in Jasper?
The store offers products from Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.
Can I pay with mobile payment options at the Verizon store?
Yes, the store accepts mobile payments such as Apple Pay, Samsung Pay, and Android Pay, as well as credit cards and cash.
Does the Verizon store in Jasper provide device protection and accessories?
Yes, they offer device protection plans along with audio accessories, cases, power accessories, and wearable devices.
Is there free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available for customers at the Verizon Jasper store.
Which nearby places can I visit after shopping at Verizon in Jasper?
Nearby you can visit Chick-fil-A for a meal, Walmart Jasper for additional shopping, and Redbox to rent movies and games.
Are there nearby services close to Verizon for physical therapy if I need health services?
Yes, ATI Physical Therapy and Drayer Physical Therapy Institute are nearby for physical and occupational therapy services.
How can nearby financial services complement a visit to Verizon in Jasper?
Community Choice Stores, Jackson Hewitt Tax Service, and Regional Finance are close by to assist with financial needs such as loans and tax services if needed after visiting Verizon.