Verizon

4.5
420 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Jasper, AL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1811 Highway 78 E, Jasper, AL
35501, United States

Hours

Reviews

4.5
419 reviews
5 stars
331
4 stars
33
3 stars
13
2 stars
13
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Chelsea, Amanda, and Jordan.

Professionalism

Several reviews highlighted the professionalism of the staff, particularly in handling customer inquiries and providing detailed explanations.

Wait Times

Customers expressed frustration with long wait times, especially during busy periods, despite the staff's efforts to assist everyone.

Store Conditions

Some reviews noted issues with store conditions, such as heat and slow computer systems, impacting the overall experience.

Mixed Experiences

While many customers had positive interactions, there were notable negative experiences, particularly involving specific staff members, leading to inconsistent service quality.
  • WB
    Wendy Busby
    Oct 17, 2025
    5.0
    My worker was super nice answering all questions I had
  • RB
    Robert Black
    Oct 6, 2025
    2.0
    The guy was straight forward. That he couldn't help because he couldn't get into my account to see much. And said I would have to go to corporate store
  • RD
    Renae Downey
    Jun 30, 2025
    2.0
    Went to add my granddaughters phone to my account. First, it was very hot in the store, and then I was overcharged. I questioned the amount and was told he didn't know why it was charging the amount. I was in chat with the Verizon agent at this time and was told they were overcharging me.At this point, my granddaughters phone still is not working, so I asked for a refund and was told no. Left with phone still not active and once again the store rep had no clue why it wasn't working. Not good customer service
  • ML
    Mandy Lynn
    Jun 17, 2025
    5.0
    Antoine and Mike went above and beyond to help me get exactly what I needed. It was a big order and took a lot of work (Mike worked on it for 2 weeks) but they made it work. On the day we got it all done, Antoine was very patient and even though it was a 2 1/2 hour process, I walked out a happy customer. Excellent customer service.
  • DH
    Dorrace Hiltbrunner
    May 29, 2025
    5.0
    Excellent service. Explained everything in detail. Extremely helpful. A pleasure to do business at this store.

Frequently Asked Questions About Verizon

What types of products can I buy at the Verizon store in Jasper, AL?

You can buy a full range of wireless devices such as phones, tablets, smartwatches, accessories, and more at the Verizon store located at 1811 Highway 78 E, Ste 101 in Jasper, AL.

What are the Verizon Jasper store's hours of operation?

The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.