Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,761 reviews
5 stars
1,895
4 stars
946
3 stars
366
2 stars
166
1 star
388
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being unresponsive or rude.
Product Availability
Customers frequently report issues with product availability, including missing items and poor communication regarding stock.
Delivery Issues
Several reviews highlight significant problems with delivery and installation services, including missed appointments and lack of communication.
Store Environment
The store is generally described as clean and organized, but some customers noted that staff availability and attentiveness can be inconsistent.
- JJJ Johnson1 day ago4.0Best Buy has turned itself around over the past 5 years. Better electronics, computer and appliance choices and you can look at them in store. Service has improved.
- MCMarcus Cates3 days ago1.0I purchased a new laptop for one of my employees online. I arrived to pick it up and went to the Geek Squad so data could be transferred from old computer to new computer. 4 hours later (no exaggeration) I was still there trying to do it myself. I had a Geek Squad ask me to move from the table where I was sitting so someone else could use it and that’s about it. I stood behind a counter for hours and tried to get it to transfer. I eventually had to go and ask for a manager. They currently have both computers and it’s been 33 hours since I arrived for pickup. I went by to check the status today since I have received no communication. The Geek Squad person literally said, “How are we supposed to know how long it will take?” I’m sorry but I thought Geek Squad were experts. I will not purchase anything from this Best Buy in the future
- HDHolly DixonDec 31, 20255.0The manager and the employees at this location are amazing, so kind, and go the extra mile to help you out. It’s so refreshing to see such stellar customer service. I drive across town to come specifically to this location.
- MHMal HarrisonDec 30, 20251.0Best Buy (Hoover, AL) LOSS a major part of my order. Installer staged my order day before delivery. When the Installer returned to pick up the order, a 65" TV IS MISSING! Mind you, this is the third delivery date scheduled/changed by Best Buy. In the meantime, this purchase is on my credit! Seemingly, Best Buy need not charge your credit card until proof of delivery, especially when changes are not due to the customer. Otherwise, the customer is paying for something someone else has in their possession (even if that someone is Best Buy). STILL WAITING FOR SOLUTION!!!!!!
- YBYoho BeautyDec 26, 20251.0The trade in feature on kids electronics is very misleading. This the first time out of 3 times my tirade in item was downgraded. The pick up rep determines if it’s good or fair . Which is in his opinion. However if you already paid $500 and wanting your trade you may not get the discount. A perfectly good condition device worth only $30 . Down from $75 . Because of a small scratch is insane. I could have went to Walmart and target at least the details are legitimate upfront . If it was not for a Christmas gift on Christmas Eve I would have requested a full refund. I will not trust the trade in offer again .
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy in Hoover, AL?
Best Buy in Hoover, AL is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
What services does Best Buy in Hoover offer?
This Best Buy offers expert advice, same day pickup, Geek Squad support, in-store shopping, and service repair.
Does Best Buy in Hoover provide curbside pickup?
No, this location does not currently offer curbside pickup, but it does offer in-store pickup.
Is the Best Buy in Hoover wheelchair accessible?
Yes, the Best Buy in Hoover has a wheelchair accessible entrance.
What types of products can I find at Best Buy in Hoover?
You can shop for TVs, computers, appliances, cameras, home electronics, video games, and more at this Best Buy location.
Can I get electronics repaired at this Best Buy?
Yes, the store offers service repair including Geek Squad support for electronics and computer issues.
Where is Best Buy Hoover located?
Best Buy is located at 3780 Riverchase Village, Suite 200, Hoover, AL 35244, USA.
What nearby places can I visit after shopping at Best Buy Hoover?
After shopping, you can visit nearby places like Chicken Salad Chick for southern cuisine, Saw's BBQ for barbecue, or Whole Foods Market for groceries.
Are there nearby services related to pets near Best Buy in Hoover?
Yes, Banfield Pet Hospital offers veterinary services and PetSmart provides pet supplies and services nearby.
What beauty and salon options are available near Best Buy Hoover?
Nearby options include Sola Salons, Camisha Rivers Studio, Xceeding Beauty, Therapy by KK., AR Salon, and Belle African Hair Braiding for various beauty and hair services.