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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
3,726 reviews
5 stars
1,875
4 stars
940
3 stars
364
2 stars
166
1 star
381
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, many customers report poor service, lack of assistance, and rude behavior from management.
Staff Knowledge
Several reviews highlight that while some staff members are knowledgeable, many others lack basic product knowledge and fail to assist customers effectively.
Store Experience
Customers appreciate the cleanliness and organization of the store, but many express frustration with long wait times and difficulty finding help.
Product Availability
There are complaints about stock issues, with customers often finding items out of stock or misrepresented online.
Checkout Process
The checkout experience is frequently criticized for being slow and chaotic, with long lines and insufficient staff at registers.
- VVVincentNov 16, 20255.0Knowledge and friendly staff. The selection of products is standard across the board for any other Best Buy location. Though it's far more clean, navigable, and helpful
- TMTrish McDanielNov 14, 20255.0The nice young man was helpful with helping me create a new Google email since I can't find the password for my old one and wanted to download a new game app
- JTJoe TNov 12, 20255.0Great customer service at this location. Attentive, knowledgeable and friendly. The highlight last month, though, was the process to return a new tv that was damaged right out of the box. I was dreading an ordeal but Tim and Bobby made it smooth and quick. Their willingness to make it right is reason enough to continue shopping there.
- SCScott ClementsNov 6, 20255.0The Samsung Rep Tea/Mario gave me an excellent experience. They were professional, friendly, and went above and beyond to make sure everything was taken care of. Very knowledgeable about the galaxy product. Communication was clear and timely.
- KRKarina RawlingsOct 26, 20251.0Manager would not honor the display price on an item. Before making the poor associate get in a latter to get the item down for me I asked him to verify that was the right price for that item, the employee said yes. When at checkout it ran out for almost 3x the amount and when asked to speak to a manager to honor the display pricing, he wouldn’t. He was very rude and said they wouldn’t honor it but I could buy it for the price it ran up at in a very demeaning manner, when I stated that in the state in Alabama the display price has to be honored he smiled and said, “no it doesn’t” When I asked if he can call corporate to find out if they’d honor it, he said no that they wouldn’t do anything and even if I called, nothing would be done. I truly hope this review gets to the right person and that “manager” gets some coaching on customer service because he obviously needs it.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy in Hoover, AL?
Best Buy in Hoover, AL is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
What services does Best Buy in Hoover offer?
This Best Buy offers expert advice, same day pickup, Geek Squad support, in-store shopping, and service repair.
Does Best Buy in Hoover provide curbside pickup?
No, this location does not currently offer curbside pickup, but it does offer in-store pickup.
Is the Best Buy in Hoover wheelchair accessible?
Yes, the Best Buy in Hoover has a wheelchair accessible entrance.
What types of products can I find at Best Buy in Hoover?
You can shop for TVs, computers, appliances, cameras, home electronics, video games, and more at this Best Buy location.
Can I get electronics repaired at this Best Buy?
Yes, the store offers service repair including Geek Squad support for electronics and computer issues.
Where is Best Buy Hoover located?
Best Buy is located at 3780 Riverchase Village, Suite 200, Hoover, AL 35244, USA.
What nearby places can I visit after shopping at Best Buy Hoover?
After shopping, you can visit nearby places like Chicken Salad Chick for southern cuisine, Saw's BBQ for barbecue, or Whole Foods Market for groceries.
Are there nearby services related to pets near Best Buy in Hoover?
Yes, Banfield Pet Hospital offers veterinary services and PetSmart provides pet supplies and services nearby.
What beauty and salon options are available near Best Buy Hoover?
Nearby options include Sola Salons, Camisha Rivers Studio, Xceeding Beauty, Therapy by KK., AR Salon, and Belle African Hair Braiding for various beauty and hair services.