Verizon

3.9
495 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Gadsden for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
204 N Hood Ave, Gadsden, AL
35903, United States

Hours

Reviews

3.9
368 reviews
5 stars
198
4 stars
61
3 stars
36
2 stars
28
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude behavior and poor service experiences.

Staff Knowledge

Many customers noted that staff members were knowledgeable and able to assist with various issues, although there were instances of misinformation and lack of resolution.

Wait Times

Several reviews mentioned long wait times for service, with some customers feeling ignored or neglected during their visits.

Store Environment

The store environment received mixed reviews, with some customers appreciating the cleanliness and friendliness, while others criticized the seating and overall atmosphere.

Product Availability

Customers expressed frustration over limited product availability and issues with receiving the correct items or services.
  • GP
    Glenna Pollard
    Oct 23, 2025
    5.0
    Ron at the Gadsden store is FABULOUS! He's help me 2 different times with different issues, when calling the support line failed (an hour or longer on the phone at least 4 different times) Whatever they are paying him is NOT enough! Thanks Ron!
  • SS
    skif
    Sep 26, 2025
    2.0
    Discussing me with the customers who were next in line after me and calling me weird is not very nice. Especially when I'm still in the store and hearing all this. It seems my question wasn't something extraordinary to draw such conclusions about me. You are there to explain to customers what they don't understand.
  • BP
    Buz Pekar
    Sep 18, 2025
    5.0
    Always helpful
  • JB
    John C. Brown
    Jul 7, 2025
    1.0
    If someone comes in to get help on an issue with spam and they've tried the 611 number with no competent help the last thing you need to say is: "Well everyone gets spam." Then act like it is my fault that the problem is mine. You get paid to help customers who or who's business account has problems. I had decent help in the spring on July 7th it was crummy. I had to use choice words to get my point across. I absolutely won't be a customer with a personal account. From the sales rep to most everyone else I encounter it seems not only can't anyone fix my issue, the careless attitudes are the 'quencher.'
  • NG
    Nancy Gowens
    Jun 4, 2025
    2.0
    Not senior friendly

Frequently Asked Questions About Verizon

What are the regular store hours for Verizon in Gadsden?

Verizon Gadsden is open Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM.

Which brands of smartphones does Verizon Gadsden offer?

Verizon Gadsden offers the latest 5G smartphones including Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, Kyocera, and TCL devices.