Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Fort Payne for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
282 reviews
5 stars
132
4 stars
61
3 stars
27
2 stars
14
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful and knowledgeable, while others are criticized for being rude or unhelpful.
Wait Times
Many customers reported long wait times and slow service, with some expressing frustration over the lack of staff assistance.
Sales Practices
Concerns about high-pressure sales tactics and unclear billing practices were noted, leading to dissatisfaction among customers.
Store Experience
While some customers had positive experiences with staff and service, others reported feeling ignored or unacknowledged during their visits.
Overall Satisfaction
Customer satisfaction varies widely, with some expressing loyalty to Verizon and others considering switching providers due to poor experiences.
- KPKaren Pittman2 days ago4.0I stopped in at the fortpayne store to pay my bill and change my password & pin because I'm 64 and totally phone dummy. The young was so nice and professional with me helped me with my phone bill but unfortunately was able to do the rest in store from some reason. Verizon if they can take my money he could change my pin for me in store I believe. He was very professional and nice with me.. Thank him very .much I didn't get his name my bad.
- WGWilson GonceOct 4, 20251.0Verizon has gone down hill. Changing to a different service provider since Verizon is no longer worth the extra money.
- DDDonnaAug 28, 20251.0If you want to get any customer service here wait for Meredith and don’t even bother speaking to Jam.
- AMAmber “Amber Rain” MathewsonAug 20, 20255.0Very kind and helpful. I actually came in to close my late mother's account and I was met with a caring attitude and a comforting spirit! I wish I remembered the name of the lady who ended up helping me, even though she was meant to be only checking folks in. She was so kind!
- ASAlysia SwansonJul 25, 20255.0My husband and I were first VZW customers this past Wednesday and Lisa plus the store supervisor provided excellent service assisting us with updated phones, accessories and service. As a long time VZW customer we are beyond pleased. You get a 10/10!!! Thank you!
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store in Fort Payne?
You can find the latest 5G smartphones, including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Fort Payne Verizon store.
What are the Verizon Fort Payne store hours?
The store is open Monday to Friday from 9 AM to 7 PM, Saturday from 10 AM to 7 PM, and Sunday from 11 AM to 6 PM.
Does the Verizon Fort Payne store offer online order pickup?
Yes, you can place online orders and pick them up in store. They also offer free 2-day shipping, express lockers, and same-day delivery options in select areas.
What services does the Verizon store in Fort Payne provide?
Verizon offers mobile plans, wireless internet plans, and voice plans to meet your communication needs.
Can I schedule an in-store appointment at Verizon Fort Payne?
Yes, you can schedule your in-store appointment online for a convenient shopping experience.
What payment methods are accepted at the Verizon Fort Payne store?
They accept checks, debit cards, and mobile NFC payments. Cash is not required for purchases.
Are there clothing stores near Verizon Fort Payne?
Yes, nearby clothing stores include Burkes Outlet, bealls, and Shoe Show, which you can visit before or after your Verizon appointment for your shopping needs.
Where can I find courier and delivery services near Verizon Fort Payne?
The UPS Store locations nearby provide courier, delivery, printing, and shipping services, making it convenient for business needs along with your Verizon visit.
Are there dining options close to the Verizon store in Fort Payne?
Yes, you can enjoy meals at nearby restaurants such as Los Arcos, Ryan's American Restaurant, and Chick-fil-A at Fort Payne while visiting the area.
What options are available near Verizon Fort Payne for health and medical services?
Nearby health services include DeKalb Regional Home Health, Alabama HomeCare of Fort Payne, and Fort Payne Pediatrics, providing convenient access to medical care.