Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Florence for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
359 reviews
5 stars
183
4 stars
53
3 stars
27
2 stars
23
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some associates received praise for their helpfulness, many customers reported rude behavior and inadequate assistance.
Wait Times
Numerous reviews highlighted long wait times, with customers often waiting over an hour for service, leading to frustration.
Staff Knowledge
While some staff members were noted for their knowledge and helpfulness, others were criticized for a lack of understanding about products and services.
Store Experience
The store environment was described as busy and understaffed, impacting the overall customer experience negatively.
Service Issues
Several customers reported issues with service quality, including problems with account management and billing discrepancies.
- MIMelanie IsbellJan 3, 20265.0We left the Muscle Shoals store bc the lady couldn’t help us redeem our virtual rebate card, walked in Florence store and Courtney had us fixed up after 5 min! Always asked to speak to Courtney!
- CPCatherine ParkeDec 18, 20252.0Picked up my cell phone here. Asked if they would help set it up. They charge excessive amount to "help"
- NHNatalie HendersonDec 15, 20255.0My husband and I needed new phones badly!! When we got to the store we were greeted by Austin H. a friendly and professional sales associate. He made it all so easy we were able to get everything taken care of quickly and also saved some money!! Thanks to Austin and the others at Verizon for making our visit quick and easy!! ☺️
- MMMary MageeOct 20, 20255.0If you are at Verizon - Cox Creek in Florence , you need to see AUSTIN!!!! Hands down - he is the BEST Verizon Rep I have ever dealt with and we have been with Verizon for 13 years !! Thank you Austin for all of your help !!
- HWH WSep 13, 20251.0Verizon has the worst customer service! My elderly mother was locked out of her account & her phone wasn't working. I called the Florence, Alabama store number listed & was immediately rerouted to the main customer service line for Verizon. After holding for approx 30 min, I was connected to a call center in another country. There was a language barrier & a lack of understanding of the issue by the agent. He said the only option I had for unlocking the account would be to visit a Verizon Company Store (which is a 30 min drive). At the Florence store, we were informed they have no ability to unlock my mother's account. They would not allow us access to the account even though my mother was present. We requested the email address on the account be updated. Later, we received an email showing the email address was changed. The preferred language was also changed to Spanish. Now are still locked out & when we call customer service, the language is Spanish. Did the Florence employee change the preferred language? I don't know, but prior to visiting the Florence store, the customer service calls were in English. Additionally, my mother's account is on auto-pay. We are switching to another carrier & cannot stop her service or auto-pay because we can't contact customer service. To end service & stop autopay, we are forced to stop the payment through the bank.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Florence, Alabama?
The Verizon store in Florence is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sundays from 10:00 AM to 5:00 PM.
Which brands of smartphones can I find at the Verizon Florence store?
You can find the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, Motorola, Kyocera, and TCL at the Verizon store in Florence.
What services does Verizon in Florence offer for business customers?
Verizon Florence provides business cell phones, mobile hotspots, tablets, and laptops along with mobile plans, wireless internet plans, and voice plans.
Can I schedule an appointment or order online for the Verizon Florence store?
Yes, you can schedule an in-store appointment or place an order online with options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Florence accept mobile payments and debit cards?
Yes, Verizon Florence accepts payments via debit cards, mobile NFC payments, and also accepts paychecks. They do not require cash only.
What languages are supported at the Verizon store in Florence?
The Verizon Florence store supports English and Spanish to assist customers.
Where is the Verizon store located in Florence?
The Verizon store is located at 331 Cox Creek Parkway, Florence, AL, 35630.
What nearby dining options are available around the Verizon Florence store?
Nearby dining options include McDonald's, Chipotle Mexican Grill, Texas Roadhouse, Chick-fil-A, Panera Bread, Las Trojas Cantina, Fiesta Mexicana, Orange Julius, and 7 Brew Coffee, ideal for grabbing a meal or coffee before or after your visit.
Are there convenient shopping locations near Verizon Florence?
Yes, you can visit Florence Mall, Old Navy, Ross Dress for Less, Finish Line, Journeys, Maurices, Shoe Station, Bed Bath & Beyond, JOANN Fabric and Craft Stores, and Mattress Firm nearby for a varied shopping experience.
What transportation options are near the Verizon store in Florence?
Greyhound Bus station is nearby, providing convenient transit options for customers traveling to the Verizon store in Florence.