Business Details
331 Cox Creek Pkwy, Florence, AL
35630, United States
Certified by Verizon • Mar 01, 2026
(256) 764-9500
Certified by Verizon • Mar 01, 2026
https://www.verizon.com/stores/details/alabama/florence/florence-247262
Certified by Verizon • Mar 01, 2026
About
Certified by Verizon • Mar 01, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Florence for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Mar 01, 2026
Hours
Certified by Verizon • Mar 01, 2026
Reviews
3.7
536 reviews
5 stars
291
4 stars
59
3 stars
40
2 stars
37
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude and unhelpful experiences.
Wait Times
Long wait times were frequently mentioned, with customers expressing frustration over delays in service.
Staff Knowledge
While some employees were noted for their knowledge and helpfulness, others were criticized for lack of information and assistance.
Sales Practices
Concerns were raised about sales tactics and billing practices, with some customers feeling misled about promotions and charges.
Store Environment
The store was described as busy and understaffed, leading to a chaotic atmosphere for customers.
- KLKimberly LindblomFeb 24, 20261.0Worst customer service!!!! Juan was very high rude and will talk to you ans treat you like you are dumb. That is why I HATE going in this store to anything.
- AKAustin KephartJan 28, 20265.0One of the best experiences in Verizon I've had Juan is a very great person he helped us out big time.
- CKCullen KehoeJan 27, 20265.0Needed home internet. Bam. Done.
- MIMelanie IsbellJan 3, 20265.0We left the Muscle Shoals store bc the lady couldn’t help us redeem our virtual rebate card, walked in Florence store and Courtney had us fixed up after 5 min! Always asked to speak to Courtney!
- NHNatalie HendersonDec 15, 20255.0My husband and I needed new phones badly!! When we got to the store we were greeted by Austin H. a friendly and professional sales associate. He made it all so easy we were able to get everything taken care of quickly and also saved some money!! Thanks to Austin and the others at Verizon for making our visit quick and easy!! ☺️
Frequently Asked Questions About Verizon
What are the Verizon store hours in Florence, Alabama?
The Verizon store in Florence is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sundays from 10:00 AM to 5:00 PM.
Which brands of smartphones can I find at the Verizon Florence store?
You can find the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, Motorola, Kyocera, and TCL at the Verizon store in Florence.
What services does Verizon in Florence offer for business customers?
Verizon Florence provides business cell phones, mobile hotspots, tablets, and laptops along with mobile plans, wireless internet plans, and voice plans.
Can I schedule an appointment or order online for the Verizon Florence store?
Yes, you can schedule an in-store appointment or place an order online with options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Florence accept mobile payments and debit cards?
Yes, Verizon Florence accepts payments via debit cards, mobile NFC payments, and also accepts paychecks. They do not require cash only.
What languages are supported at the Verizon store in Florence?
The Verizon Florence store supports English and Spanish to assist customers.
Where is the Verizon store located in Florence?
The Verizon store is located at 331 Cox Creek Parkway, Florence, AL, 35630.
What nearby dining options are available around the Verizon Florence store?
Nearby dining options include McDonald's, Chipotle Mexican Grill, Texas Roadhouse, Chick-fil-A, Panera Bread, Las Trojas Cantina, Fiesta Mexicana, Orange Julius, and 7 Brew Coffee, ideal for grabbing a meal or coffee before or after your visit.
Are there convenient shopping locations near Verizon Florence?
Yes, you can visit Florence Mall, Old Navy, Ross Dress for Less, Finish Line, Journeys, Maurices, Shoe Station, Bed Bath & Beyond, JOANN Fabric and Craft Stores, and Mattress Firm nearby for a varied shopping experience.
What transportation options are near the Verizon store in Florence?
Greyhound Bus station is nearby, providing convenient transit options for customers traveling to the Verizon store in Florence.
Brand Certified Facts from Verizon
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Certified March 01, 2026Yext Knowledge Graph
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