Verizon

4.4
221 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 333 Greeno Rd S. in Fairhope, AL 36532

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
333 Greeno Rd S, Fairhope, AL
36532, United States

Hours

Reviews

4.5
210 reviews
5 stars
171
4 stars
12
3 stars
2
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with particular commendation for employees like Israel and Johnnie.

Efficiency

Many reviews highlighted the quick service and efficiency in resolving issues, with customers often being in and out in a timely manner.

Knowledgeability

Staff members were frequently noted for their expertise and ability to assist with various technical issues and product inquiries.

Mixed Experiences

While many customers had positive interactions, there were reports of rude behavior from some staff members, leading to a few negative experiences.

Store Environment

The store was described as busy, but staff managed to assist customers effectively; however, some customers expressed frustration with long wait times during peak hours.
  • TB
    Tamara Bertram
    Nov 12, 2025
    5.0
    The associates at Russel Cellular/Verizon store did an awesome job when we recently purchased new iPhones. They were knowledgeable and answered our questions without hesitation. They transferred all our data from old phones to new. We are very pleased with the process and would recommend Russell Cellular/Verizon stone in Fairhope, AL.
  • CC
    Carol
    Nov 4, 2025
    5.0
    I love my Verizon phone. I am having problems with on line banking. I was at the bank yesterday morning.Its not on bank line they can use it to get to my Acct so there is something that is blocking me from getting on my on line banking on my Verizon phone. Please help me get this problem corrected from your end. Thank you for your help.
  • GP
    Gerry Pfeifer
    Oct 31, 2025
    2.0
    One employee, waiting along time for service.
  • TP
    Trey Peeler
    Oct 3, 2025
    5.0
    Customer service agent was obviously extremely knowledgeable and there to help. Was also patient with me as I’m much less “savvy “ than younger generations. He made my switching phones/service from the GOD AWFUL company AT’&T to VERIZON VERY simple, easy, and understandable. I APPRECIATED him and Verizon both.
  • LH
    Leland Havel
    Sep 29, 2025
    5.0
    Great service. Had to wait longer for my phone but that was on the manufacturer. Got everything sorted out quickly and I was on my way.

Frequently Asked Questions About Verizon

What is the address of Russell Cellular in Fairhope, AL?

Russell Cellular is located at 333 Greeno Rd S, Ste 1a, Fairhope, AL 36532.

What are the operating hours of Russell Cellular in Fairhope?

Russell Cellular is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.