Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Dothan for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
865 reviews
5 stars
394
4 stars
129
3 stars
92
2 stars
71
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and dismissive.
Wait Times
Many customers reported excessively long wait times, often exceeding an hour, even with appointments, leading to frustration.
Staff Knowledge
There are mixed reviews regarding staff knowledge, with some customers expressing dissatisfaction over misinformation and lack of assistance.
Store Management
Several reviews highlight issues with store management, including poor handling of customer complaints and lack of professionalism among staff.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service.
- GSGina Stewart1 day ago5.0A group of ladies traveling through Alabama to board a cruise when one of our phones froze in emergency mode only. We stopped at the Verizon store in Dothan to ask for help. Zach had the phone fixed and we were on our way in less than 5 minutes. He was very nice, polite and professional. Exceeded expectations
- JJJoeyB2 days ago1.0I was a Verizon customer for over 10 years and after dealing with customer service and being on hold to only be hung up on I decided to go with Straight Talk instead. Sorry Verizon but your Customer SUPPORT IS ABSOLUTELY THE WORST TO DEAL WITH AS THEY JUST HANG UP ON YOU AFTER WAITING 25 MINUTES ON HOLD. IF YOU ARE A NEW CUSTOMER EXPECT THE WORST CUSTOMER SERVICE EVER AND TO BE HUNG UP ON AND NO THEY DONT RETURN YOUR CALL NOT EVER. CUSTOMER SERVICE IS THE WORST EVER. NO MORE B.S. WITH VERIZON. P.S. THE VERIZON OWNER WILL GIVE EXCUSES ON HOW TO FIX THE PROBLEM BUT WILL NEVER FIX THE ACTUAL PROBLEM. SORRY DOES NOTHING BUT FILL B.S. EXCUSES
- CHC. H.3 days ago5.0We stopped into the store and ended up with a couple of new phones, a new plan and the best service anyone could reasonably expect in a very busy place. Phillip is a kind and polite young man who knows his phone stuff inside out. A couple of other clerks even said hello to us. No complaints whatsoever. Thank You all.
- KSKathleen ScottNov 13, 20252.0I was misled on an upgrade sale for a new phone I am very sick of liars I was told the phone was going to be on you.
- SCSherice CurryNov 5, 20251.0The Verizon store in Dothan, AL does not open at 9AM. It's 9:32AM. Im standing outside the door 5th in line, two people have left and there's three Verzion workers sitting in a grey toyota suv at the opposite end of the building. Please update your open business hours for customer convience.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Dothan, AL?
The Verizon store in Dothan, AL is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sundays from 11:00 AM to 6:00 PM.
Which brands of smartphones does Verizon in Dothan offer?
Verizon in Dothan offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as brands like Motorola, Kyocera, and TCL.
What types of products and services can I find at Verizon Dothan?
You can find mobile phones, business cell phones, business mobile hotspots, tablets, laptops, mobile plans, wireless internet plans, and voice plans at Verizon Dothan.
Does Verizon Dothan offer online ordering and in-store pickup?
Yes, you can place an order online and choose in-store pickup at Verizon Dothan. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an in-store appointment at Verizon Dothan?
You can schedule an in-store appointment by visiting Verizon Dothan's website or using the My Verizon app to book your visit conveniently.
What payment methods are accepted at Verizon Dothan?
Verizon Dothan accepts debit cards, mobile NFC payments, and checks; cash-only payments are not required.
Does Verizon Dothan provide free Wi-Fi for customers?
Yes, Verizon Dothan offers free Wi-Fi for customers visiting the store.
What nearby places are close to Verizon Dothan that I can visit before or after my appointment?
Nearby places include Tropical Smoothie Cafe for a refreshing smoothie, DQ Dairy Queen Grill & Chill for fast food and ice cream, and Loyless Donuts Circle West if you want to enjoy bakery treats or smoothies nearby.
Are there any financial service centers near Verizon Dothan for quick transactions?
Yes, Western Union is nearby for money transfer services, along with Regions Bank and Raymond James offering banking and financial services.
If I need wellness-related services, what nearby facilities can I visit close to Verizon Dothan?
You can visit Camellia Hospice for health services, Max One Nutrition Dothan for supplements and health foods, or Sasser Health for medical professional services.