Best Buy

Reviews

• NN

  Nicholas Karalus (Nick)

  Apr 21, 2026
  1.0
  I went to the Panama City Best buy. Looking to buy a computer. Couldn't get anybody to help me. The manager got involved and I just wasted enough time. Went after work to Dothan Alabama to here to get a computer. Same result but there was nobody in the store but there was probably about seven eight employees that kept passing the book to somebody else and nobody wanted to sell a computer for $1500 so
• EL

  Ed Lafontaine

  Apr 20, 2026
  1.0
  We have always bought our electronics from Best Buy, but NEVER again. And in the last 5 months we spent about $3,000 with them. Most recently we purchased an Apple watch and a $24.37 screen protector that actually “fell off” the watch after 20 day! Best Buy would not exchange the “defective” item because it was 5 days past their 15 day return policy. I was not asking for a refund, and we don’t buy their $49.99 a year membership to get a 60 day return... They told me to contact Zagg (the brand name). Zagg will replace for free but wants another $9.99 for shipping. So I just ordered one from Amazon Prime (which I should have done in the first place) at a much better price. I got a Goton case, $9.96, that covers the sides and has waterproof tempered glass protection for the screen. I don’t know how much money Best Buy had invested in their $24.37 screen protector (face only, no bumper protection) but they lost a good customer over a cheap piece of junk.
• CC

  Carey

  Apr 3, 2026
  5.0
  Spent a while in here buying a few different things. Someone was always nearby to ask if we needed help (3 different associates helped us), and were willing to answer any and all questions.
• JB

  jeanine Lerma (Bama)

  Mar 31, 2026
  5.0
  The gentleman that installed my stereo was great. I had bought speakers too but mine worked ( only 1 did when I came into buy stereo) so when he installed the stereo he told my to get a refund on new speakers because the ones I had worked just old radio. I'm glad he was honest and saved me over $250.
• BG

  BradM Grant

  Mar 21, 2026
  5.0
  My wife and I ordered a TV and a surround sound system online. Had it set up where we would pick up from the Dothan store. I didn't really know where to go at first, but then saw where the customer service section was to the left. I was quickly greeted by the CSR. She scanned my order and asked me to pull my truck around. I was in and out of the store in about three minutes. Two employees helped me load up the stuff. They were very nice. Simple visit where I was in and out quickly. Thank you!

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