Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Birmingham for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
323 reviews
5 stars
150
4 stars
47
3 stars
24
2 stars
25
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and unprofessional behavior.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and efficient, while others lacked the necessary information to assist effectively.
Wait Times
Customers frequently reported long wait times, with some experiencing delays of over an hour, leading to frustration.
Management Issues
There are multiple complaints regarding management's handling of customer issues, with calls for better training and accountability.
Positive Experiences
Despite the negative feedback, there were numerous positive experiences highlighted, particularly with specific employees who provided exceptional service.
- LLLalaNov 3, 20252.0I really think they need some extra customer service training...
- TSTabatha SimsNov 2, 20251.0The worse experience i have had for phone. I came in to get a new phone with whatever deals they had. I told Ariana that I didn’t want my bill to go up too much and if they had a watch too that would be great. However she was running around to partner with her manager about what she could do. They raised my bill by 100 dollars. She had told me that my bill would only be raise some. when i came back to see in to see if they could explained they couldn’t explained the bill being this way. I returned the phone and watch and asked was there anything i could do i didn’t have to leave Verizon and they told me no. So i asked if they could return the items and put my account back. I then left after asking was there anything bf else i had to do she said no then i left. I realized my phone was not working so i had to go back and this has now been my fourth time in the store. I left and went to AT&T so much better service and better customer service. Also don’t even try and talk to the black man that’s a manager in there he has the worse attitude for a manager. If you wanna be sassy be sassy at home.
- MEMarlee ElliottOct 4, 20251.0Awful customer service. Unreliable service!! Never working with yall again!
- MDmarie duckettSep 5, 20255.0Just went in with a problem I created, told Skyla I needed someone with the patience of a Saint......she was that person❣ She very quickly fixed my problem, with the kindest & sweetest attitude!! Thanxx for making my day great again❣💥
- CBChip BrownAug 3, 20255.0Skyla was very knowledgeable and did a great job navigating the process.
Frequently Asked Questions About Verizon
What are the Verizon Birmingham store's operating hours?
The Verizon store in Birmingham is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones can I find at this Verizon store?
You can find the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL.
What types of services does Verizon Birmingham offer?
The store offers mobile plans, wireless internet plans, voice plans, and products like business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment or order online?
Yes, you can schedule an in-store appointment online or place an order through their website. Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Does the Verizon Birmingham store accept mobile payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and does not require cash only. They also accept checks.
Is free Wi-Fi available at the Verizon Birmingham store?
Yes, the Verizon store offers free Wi-Fi for customers.
What nearby restaurants can I visit around Verizon Birmingham?
Nearby dining options include Maui Tacos for Mexican food, Pacific Rim Sushi and KOME for sushi, Bonefish Grill and Michaels Steaks & Seafood for seafood, Tony Roma's steakhouse, StoneAge Korean BBQ & Hotpot, Panda Express for Chinese fast food, and On Tap Sports Cafe at Riverchase Galleria.
Where can I find automotive services near the Verizon Birmingham store?
Nearby automotive service providers include NTB - National Tire & Battery, Safelite AutoGlass, Mercedes-Benz Commercial Vans, and Mercedes-Benz of Birmingham.
Are there convenient banking or ATM options near Verizon Birmingham?
Yes, you can find PNC bank and Wells Fargo ATM nearby, as well as LibertyX Bitcoin ATM and Western Union for money transfer services.
What languages are supported at Verizon Birmingham?
The Verizon store in Birmingham supports English and Spanish languages.