Business Details
3080 John Hawkins Pkwy, Birmingham, AL
35244, United States
Certified by Verizon • Feb 22, 2026
(205) 402-3974
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/alabama/birmingham/riverchase-203244
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Birmingham for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
467 reviews
5 stars
244
4 stars
59
3 stars
33
2 stars
29
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided effective solutions, but there were also complaints about staff lacking product knowledge and providing incorrect information.
Management Issues
Multiple reviews pointed to poor management practices, including unprofessional behavior from managers and a lack of accountability for staff actions.
Long Wait Times
Customers frequently reported long wait times for service, leading to frustration and dissatisfaction with the overall experience.
Positive Experiences
Despite the negative feedback, there were numerous positive experiences shared, particularly regarding specific employees who went above and beyond to assist customers.
- DVDanyelle VarnerDec 10, 20251.0I have never had a problem with in store order pickup until I used them one time. I usually go to Brookwood. Called customer service and they decided just to reorder and ship to my address. I ordered in store pickup because I needed it for my trip, so this is an inconvenience. Hopefully, it will be delivered when I get back. Verizon customer service wasn’t much better but the third rep was able to get a solution with an email confirmation.
- FDF3 Energy drinkNov 26, 20255.0Nice and kind
- LLLalaNov 3, 20252.0I really think they need some extra customer service training...
- TSTabatha SimsNov 2, 20251.0The worse experience i have had for phone. I came in to get a new phone with whatever deals they had. I told Ariana that I didn’t want my bill to go up too much and if they had a watch too that would be great. However she was running around to partner with her manager about what she could do. They raised my bill by 100 dollars. She had told me that my bill would only be raise some. when i came back to see in to see if they could explained they couldn’t explained the bill being this way. I returned the phone and watch and asked was there anything i could do i didn’t have to leave Verizon and they told me no. So i asked if they could return the items and put my account back. I then left after asking was there anything bf else i had to do she said no then i left. I realized my phone was not working so i had to go back and this has now been my fourth time in the store. I left and went to AT&T so much better service and better customer service. Also don’t even try and talk to the black man that’s a manager in there he has the worse attitude for a manager. If you wanna be sassy be sassy at home.
- MEMarlee ElliottOct 4, 20251.0Awful customer service. Unreliable service!! Never working with yall again!
Frequently Asked Questions About Verizon
What are the Verizon Birmingham store's operating hours?
The Verizon store in Birmingham is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones can I find at this Verizon store?
You can find the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL.
What types of services does Verizon Birmingham offer?
The store offers mobile plans, wireless internet plans, voice plans, and products like business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an in-store appointment or order online?
Yes, you can schedule an in-store appointment online or place an order through their website. Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Does the Verizon Birmingham store accept mobile payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and does not require cash only. They also accept checks.
Is free Wi-Fi available at the Verizon Birmingham store?
Yes, the Verizon store offers free Wi-Fi for customers.
What nearby restaurants can I visit around Verizon Birmingham?
Nearby dining options include Maui Tacos for Mexican food, Pacific Rim Sushi and KOME for sushi, Bonefish Grill and Michaels Steaks & Seafood for seafood, Tony Roma's steakhouse, StoneAge Korean BBQ & Hotpot, Panda Express for Chinese fast food, and On Tap Sports Cafe at Riverchase Galleria.
Where can I find automotive services near the Verizon Birmingham store?
Nearby automotive service providers include NTB - National Tire & Battery, Safelite AutoGlass, Mercedes-Benz Commercial Vans, and Mercedes-Benz of Birmingham.
Are there convenient banking or ATM options near Verizon Birmingham?
Yes, you can find PNC bank and Wells Fargo ATM nearby, as well as LibertyX Bitcoin ATM and Western Union for money transfer services.
What languages are supported at Verizon Birmingham?
The Verizon store in Birmingham supports English and Spanish languages.
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