Visit our store at Birmingham for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for being rude or unhelpful.
Employee Training
Several reviews indicate a need for better training among staff, as many employees seem unknowledgeable or disinterested in assisting customers.
Wait Times
Customers frequently report long wait times and inadequate staffing, leading to frustration during visits.
Store Experience
The overall store experience varies greatly, with some customers having positive interactions while others report feeling ignored or mistreated.
GW
GARRY WAYNE
3 days ago
1.0
Better service at the ER . There was two customers at the desk with the Verizon workers… a hour later those two same customers were still at the desk.
Worse customer service I’ve ever seen!!
Recommendation to my company change immediately to AT&T
ML
michael lathem
6 days ago
1.0
Jason was the “one of the managers” and he has a terrible attitude did not help and could not find out any information even though I spent over 1500$ here yesterday.
ER
Eric Ramsey
Jan 18, 2026
1.0
the phones changed up inside of the apps and through out the whole phone from walking inside what suppose to be an apartment leveling down everything from the sun to the sky to the food and beverages to everything stores could have in there to the material on clothes and shoes and that soothing feeling clothes and shoes have i havent got messages from no social media and it be voices talking not just inside my head but outside i could be in a room alone and ill just hear loud voices and im in here alone or i could be in the house alone as well and hear loud voices and im alone to the feel how it is to walk outside to walk on sidewalks to walk on the street to walk everywhere and not just in alabama in ohio,cincinnati as well and kentucky and all other states as well like so much changed up with peoples faces and bodies to they started dressing differently and because the phone moved down they even decided to stop shopping at certain places stopping income from reaching certain stores to the feel in stores as well and restaurants and any place and every place ill give verizon no stars because the phone was brand new and was like that because i had another phone and that phone walked in the suppose to be apartment and changed up so i bought a new one and i didnt have to walk in the apartment to see that one had been changed up as well
AS
Alan Shaw
Jan 17, 2026
1.0
Please train your employees properly. I visited today to replace my work phone (through my employer's account) and was told "that's impossible" since my name was not on the account. Meanwhile, I visited a Hwy280 location and within second the salesperson texted my employer and the transaction was authorized.
SB
Stephen Busenlehner
Dec 22, 2025
5.0
Just visited the store and had the great fortune of having Henry as my associate. This is the second time I’ve gotten to work with Henry this year, and each time has been exceptional. Henry was able to answer my questions, offer alternative options, and offer other products/services. Very much enjoyed working with Henry! Great customer service.
What products and brands does the Verizon store in Birmingham offer?
The Verizon store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and sells brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Birmingham?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
What online shopping and pickup options does Verizon provide?
You can shop online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
How can I schedule an appointment at the Verizon store in Birmingham?
Appointments can be scheduled online through the Vince website or via the My Verizon app for your convenience.
What types of services does the Verizon Birmingham store offer?
Services include mobile plans, wireless internet plans, and voice plans tailored for personal and business needs.
What payment methods are accepted at Verizon in Birmingham?
Verizon accepts checks, debit cards, and mobile NFC payments; cash is not required.
What should I know about the Verizon store location?
The store is located at 1420 Gadsden Hwy, Suite 100, Birmingham, AL 35235, in the America/Chicago timezone.
Are there nearby places I can visit before or after shopping at Verizon Birmingham?
Yes, nearby you can visit Starbucks for coffee, Salvatore's Pizza & Pasta for a meal, or get eyewear at Eyemart Express.
Is there a fitness center close to the Verizon store in Birmingham where I can work out?
Yes, Fitness Together is a nearby gym where customers can exercise before or after their visit to Verizon.
Where can I find professional services near the Verizon store in Birmingham?
Nearby you can find Whitney & Co. and The Missy Georgia Experience offering event photography and professional services.
Brand Certified Facts from Verizon
Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: