Business Details
579 Brookwood Vlg, Birmingham, AL
35209, United States
Certified by Verizon • Feb 22, 2026
(205) 290-0134
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/alabama/birmingham/brookwood-1116842
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Birmingham for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.6
364 reviews
5 stars
201
4 stars
34
3 stars
13
2 stars
25
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude and unhelpful staff, long wait times, and a lack of assistance.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being untrained and unable to resolve issues.
Sales Pressure
Several reviews mentioned feeling pressured to purchase products or services, with staff more focused on sales than customer needs.
Mixed Experiences
There were both positive and negative experiences reported, with some customers having great interactions while others faced significant frustrations.
Store Environment
The store was described as clean and well-organized, but the atmosphere was often marred by unprofessional behavior from staff.
- GMGeraldine MccrayFeb 14, 20265.0This store is very welcoming. As soon as you walk in the door you are greeted. Everyone is happy to help. The store is extremely clean and everything is very organized. I do not feel rushed when I go in I feel like they want to make sure there is a full solution. I know that if I leave and have an issue they are dedicated to making sure I will not have any issues again. Mario, Tyler and the store manager have been extremely helpful. I was a pre paid customer and after such good experiences I went with a post paid account and moved all of my services there. This location makes you feel like family!
- UUUnknownDec 7, 20255.0Great
- HHharperNov 28, 20255.0I came in for a phone upgrade after my screen broke and I was assisted in finding a new phone by the most pleasant, funny, and personable associate miss Alicia! Despite all of the hazards encountered in the process due to my own negligence and the negligence of an iPhone repair place she maintained a level head and managed to resolve every issue seamlessly! I was extremely impressed and appreciative of her :).
- JPJosh PetersOct 17, 20251.0This place is terrible. Don't even bother unless you have am hour to wait, if you even get anyone to talk to you...
- KNKaren NicholsOct 16, 20255.0I had to buy a new phone yesterday and was not looking forward to the ordeal. Whitley at the 280 Mt Brook location was amazing and made the whole process painless. She took care of transferring everything from my old phone. Found the accessories I needed, and showed me everything that was different and how to use it. If you're old like me, go see Whitley and she will take care of you! And she did it all on my lunch hour!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Birmingham?
The Verizon store in Birmingham is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sundays from 10:00 AM to 5:00 PM.
Which brands of smartphones can I find at this Verizon store?
You can find brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store in Birmingham.
What types of products are offered at the Verizon Birmingham store?
The store offers business cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon store offer mobile plans and wireless internet services?
Yes, the Verizon store provides mobile plans, wireless internet plans, and voice plans.
What are the options for online orders and pickups at this Verizon location?
You can place online orders for in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an in-store appointment at the Verizon Birmingham store?
Yes, you can schedule in-store appointments through their website or the My Verizon app.
What payment methods are accepted at the Verizon Birmingham store?
They accept checks, debit cards, and mobile NFC payments. Cash-only payments are not required.
Is there free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available for customers inside the store.
What nearby restaurants can I visit before or after shopping at Verizon?
Nearby restaurants include Applebee's and O'Henry's Coffees, ideal for grabbing a meal or coffee before or after your visit.
What other shopping options are close to the Verizon store in Birmingham?
Nearby shopping options include Finish Line for shoes, Jos. A. Bank for men's clothing, The Fresh Market for groceries, and DSW Designer Shoe Warehouse.
Are there any financial or banking services near the Verizon store?
Yes, Pinnacle Financial Partners and Merrill Lynch financial advisors are located nearby for any financial service needs.
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Certified February 22, 2026Yext Knowledge Graph
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