Best Buy

Reviews

• BG

  Barry Ginsburg

  2 days ago
  1.0
  I have been a customer of best buy for yearscbut this was the worst purchase experience I ever had. After purchasing a TV for about 1000 and paying over 500 more for warranty, and installation,I could not get sound on the tv to work on u yube tv. I knew it was a simple problem because I could cast and get sound. I tried to speak with someone in geek squad but they don't take calls at the store or geek squad. This took over 30 minutes on hold to find out so i I had to schedule a home visit. It was a 5 day wait then I would have to give a 3 hour window. I found someone else on the phone and it was fixed in 5 minutes. Now to cancel the home visit i was put on extended hold so I hung up . Never will shop at Best Buy again
• JG

  Jean Gannett

  Jan 2, 2026
  5.0
  I had to make an exchange and an employee named Taj was super helpful and able to handle the exchange easily. It was a great experience, thanks Taj!
• JH

  Jazmine Harris

  Jan 1, 2026
  5.0
  Agent Jay helped me to clarify what I needed to reset and get into a friend of mine 's laptop and it was just as simple as I told said friend. I was able to reset it which took all night like expected, and its running super slow which I'm not sure what to do next.
• JC

  Jeff Caudill

  Dec 22, 2025
  1.0
  Best Buy leaves comments to contact them on social media. Is this a joke? The links don’t even work. I tried multiple devices (iPhone, iPad, desktop, PC laptop). I paid for professional installation of a TV mount. It was very poor quality work and left (minor) damage to my residence. Instead of taking ownership of this at the store level, I’ve been left to deal with a third party insurance mitigation. Because of the poor quality work, I returned the TV mount to the store. All I wanted was the TV mount installation refunded, but Best Buy can't do that.
• SM

  Sally M

  Dec 9, 2025
  5.0
  Just one cashier at this store, which was surprising, but she was very sweet and helped me with my purchase. One thing that's changed about Best Buy that is not great .... You can't call a store with a question now. Calls go to a CALL CENTER overseas and we all know how that usually ends!! But when I went inside of the store, after not getting any information at all on the phone of course, there were plenty of employees just standing around waiting for someone to approach them for help. It sure seems like one of those people could have been answering phone calls. This I noticed, at the location near the galleria, not the one on 280. But the employees that are there all seem knowledgeable and very willing to help... At both locations. I just don't care for the call center business.

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