Best Buy

Reviews

• JR

  Julieann Rogers

  Feb 18, 2026
  5.0
  I visited Best Buy in Trussville on February 18th to purchase a new laptop. Dealt with Brandon who was very very courteous, patient with me and went out if his way to assist me. Most staff of any "big brand" store are usually dismissive, but I was pleasantly surprised with the caring and genuine support Brandon offered and have to me. I will definitely be back for my future computer needs. (Even though Wal Mart was less expensive). Thank you Brandon as and I hope your manager sees this post! 5 star all the way.
• PW

  Peter W.

  Feb 14, 2026
  3.0
  Normal Best buy, over priced and understocked.
• MR

  Michael Russo

  Feb 11, 2026
  5.0
  Fantastic prices
• LP

  Lisa Weldon Payton

  Feb 4, 2026
  1.0
  I’m giving them a five because they correct their mistakes! Last year I met Shane who misspelled my last name which really is Person of if I used my married name lol Anyhoo yesterday I went to pick up my laptop which I had it and two other laptops in an Aldi bag with my HP charger which he didn’t check in. My son said it was here because I’m 65 years young, but it wasn’t! I imagine the Geek Squad goes through so many customers a day and it was his mistake! I was livid at the thought of them saying I was lying, but Shane went to the back and got me one. I brought one, so I left with one! Colton was very kind, and he remembered a problem they fixed for my baby boy Blesset! I enjoyed his personality. Shane is good, this is to say we make mistakes, but we aren’t mistakes! I would choose for him to serve me again💙🔥💙🔥I had changed my stars my stars this morning to give again because my son plugged it in to the outlet in the living room but it’s still saying plug in your charger. He should have rolled the camera back and he would have seen he forgot to log in my charger! Now I have to leave home to buy one and I’m not going back to Best Buy to buy on that costs a lot of money! I am highly perturbed. They need to make sure they aren’t moving too fast, and give people their equipment! I’ll know next time not to take my charger if I have problems with my laptop 😪
• MH

  Mitch Hawley

  Feb 3, 2026
  1.0
  I used to love this store. It’s gotten worse over the years. Customer service could use a revamp. Met with condescension when the employee asked what I was looking for. I won’t return