Apple The Summit

Reviews

• AS

  ApexElite Outdoor Solutions

  3 days ago
  1.0
  Terrible experience. With studying how Steve Jobs executes and his detailed precision on customer service and customer experience, this is a complete shame and utterly disgusting.
• JL

  Jim Lofe

  6 days ago
  5.0
  the IMAC I purchased over the phone yesterday came in today. Did not have an appointment at the Genius Bar until the next day. but despite reading poor reviews about extremely long wait times I decided to take a change. I went up to the main desk was second in line. did not wait long to tell them I was there for a pickup and setup help from an employee. I was told I'd wait about 25 minutes. OK by me. The help came in less than 15 minutes, Trent. And he was quick and knowledgeable and answered all my questions and set up the computer for me to take home and get started.
• MR

  Mark Richardson

  Feb 19, 2026
  1.0
  On hold as usual for too long. I just hung up.
• OP

  orthodox p

  Feb 11, 2026
  1.0
  I was greeted by a very friendly employee (let's call her M) and checked in for my midday appointment. 30 minutes later, nobody has spoken to me and I've just been sitting there counting the minutes. Eventually, an employee (let's call her D) comes up and asks what has been going on. As soon as I begin explaining, she physically turns away from me and begins conversing with a man who has approached. Rude, but ok, let's continue. After I finish explaining (to D, who has not listened to a word I've said), I try to show the error I am experiencing. Again I try to describe the problem, and there she goes again—physically turned away from me, talking to someone about baby pictures and his life. After about 30 seconds, she returns to me. She isn't rude, but she isn't pleasant to talk to. I'm slightly perturbed but just trying to get my device fixed. Anyway, she asked me the same question she's already asked, and there she goes again. At this point, I'm thinking that I should offer her my seat so she can finish her conversation with this random man. After being ignored thrice and given 0 consideration after a 30 min wait, I was just ready to leave. Another employee (J) came over and was so polite, respectful, and listened to me (whilst actually facing me)! Ultimately, D did run diagnostics and did not find any actionable steps we could take to solve my problem. That was not my issue—my issue was the waiting, the disrespect, and the poor customer service from D. Every other employee in the building seemed to be on their A game, and she was really doing the team a disservice by delivering such subpar customer service. That's not what anyone expects of Apple.
• PD

  Pramod Dilshan

  Feb 4, 2026
  5.0
  Had a very pleasant experience. The folks are very friendly, supportive and would walk you through every bit of it. And they are very patient too. Would recommend this to anyone!

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