Best Buy

Reviews

• DB

  David Burrow

  Mar 29, 2026
  5.0
  We went for a television remote and the worker Jackson found us and gave us directions. After that he found us looking at the Oura rings and the Apple Watch and he went out of his way to help us. He was extremely kind, helpful and professional. If you go look for him!
• JJ

  Jeff Johnson

  Mar 7, 2026
  1.0
  I ordered a computer from the Trussville store but when I call I can’t get anyone from that store to pick up. They direct me to a call Center and I know that my computer is there, but I will have to drive there to speak to someone. Terrible customer service
• SA

  Stephanie Alexander

  Mar 6, 2026
  1.0
  I was told through online customer service chat that I would not have to pay anything to ship my computer off for repair. I pay $179.99 yearly for the Geek Squad/Best Buy protection plan, which is supposed to cover repairs. However, when I arrived at the store, I was told I had to pay an $80 fee to send the computer off and that the information I received online was incorrect. This was already my second trip to the store, and they still would not waive the fee despite the misinformation from their own customer service. Based on this experience, I would recommend purchasing electronics elsewhere, such as Amazon, where warranty coverage and customer service tend to be much more consistent. I was told online via customer service chat that I would not have to pay anything to ship my computer off for repair. I pay $179.99 yearly for repair/protection through Geek Squad with the Best Buy protection plan. Once I get to the store I'm told I have to pay a $80.00 fee to send it off and that I was told wrong. They would not waive the fee and this was my second trip to the store. I would recommend getting electronics somewhere else like Amazon who has better warranty coverage and better customer service.I was told through online customer service chat that I would not have to pay anything to ship my computer off for repair. I pay $179.99 yearly for the Geek Squad/Best Buy protection plan, which is supposed to cover repairs. However, when I arrived at the store, I was told I had to pay an $80 fee to send the computer out and that the information I received online was incorrect. This was already my second trip to the store, and they still would not waive the fee despite the misinformation from their own customer service. Based on this experience, I would recommend purchasing electronics elsewhere, such as Amazon, where warranty coverage and customer service tend to be much more consistent.
• DD

  Damian Drennen

  Feb 28, 2026
  5.0
  Geek squad is awesome!
• JR

  Julieann Rogers

  Feb 18, 2026
  5.0
  I visited Best Buy in Trussville on February 18th to purchase a new laptop. Dealt with Brandon who was very very courteous, patient with me and went out if his way to assist me. Most staff of any "big brand" store are usually dismissive, but I was pleasantly surprised with the caring and genuine support Brandon offered and have to me. I will definitely be back for my future computer needs. (Even though Wal Mart was less expensive). Thank you Brandon as and I hope your manager sees this post! 5 star all the way.