Verizon

4.3
281 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Bessemer’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
812 Academy Dr, Bessemer, AL
35022, United States

Hours

Reviews

4.3
281 reviews
5 stars
194
4 stars
34
3 stars
17
2 stars
6
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Product Knowledge

Several reviews highlighted the employees' knowledge about products and services, making the purchasing process easier for customers.

Mixed Experiences

While many had positive experiences, some customers reported issues with service quality and long wait times.

Store Environment

The store was noted for being well-stocked and having a pleasant atmosphere, contributing to a positive shopping experience.

Billing Issues

A few customers expressed frustration with billing practices and unexpected charges, indicating a need for clearer communication.
  • SP
    Sheila Pullom
    Nov 24, 2025
    5.0
    Excellent agent the big man Deuce at Bessemer,Alabama site
  • KC
    karl chesser
    Nov 9, 2025
    3.0
    Never fun getting a new phone.. Can't never get it to work right
  • CJ
    Charlie Johnson
    Oct 29, 2025
    5.0
    Very good people to deal with
  • PD
    Pennie Dill
    Oct 3, 2025
    5.0
    I have to say that Erin and Stacy was the best help ever, I decided I wanted to move off of my parents phone line and be a little more independent for myself and when I tell you that I wouldn’t recommend anyone else in the world to work with I mean that. They both was super helpful, Erin and Stacy both went above and beyond for me. I went with the iPhone 17 pro max (sliver) but not only was it a pain to get it in their hands because it’s on back order but they even had everything ready to go when I walked in the door. I called on Wednesday (September 24th) and had them get the phone ready because I wouldn’t have been able to make it until that following Friday (September 26th) I was impressed on how quickly they was able to get everything done. I most definitely want to thank Erin individually because Erins been absolutely amazing! My mom and stepdad got their new phones in the mail from Verizon and we was having some issues swapping the numbers over from a different carrier, even though Erin couldn’t directly help me, Erin most definitely pointed me in the right direction!
  • WB
    William Brewster
    Aug 9, 2025
    5.0
    Very happy with the service I received

Frequently Asked Questions About Verizon

Where is the Verizon store located in Bessemer, AL?

The Verizon store is located at 812 Academy Dr, Bessemer, AL 35022.

What are the operating hours of the Verizon store at 812 Academy Dr?

The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.