Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Auburn, AL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
415 reviews
5 stars
329
4 stars
30
3 stars
14
2 stars
8
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Nakia, Jared, and Ryan for their exceptional service.
Store Experience
The store environment was described as clean, welcoming, and not crowded, contributing to a positive shopping experience.
Sales Process
Several reviews highlighted the efficiency of the sales process, with staff providing clear explanations and assistance in selecting the right products and services.
Mixed Feedback on Issues
While many had positive experiences, some customers reported dissatisfaction with unresolved issues, particularly regarding trade-in values and communication from the store.
Management Improvement
Recent changes in management were noted positively, with customers observing improvements in service quality and staff attitude.
- CKCarl KaneNov 13, 20255.0We’ve gone to this location twice lately and was taken care of. The Verizon employee knew what to do and handled everything with speed and class.
- SCScott CoverstoneNov 2, 20251.0Lie lie then lie some more! My wife and I went in to switch her phone over to an iPhone 13 we had, hers was a 12 and not working. We were told with her phone trade in she could get the newest, trade her phone in and get a credit worth the cost of the new phone. Had to pay$100 or so. Paid and they started the upgrade. Went to lunch and was gone for about an hour and he said the phone should be ready transferring when we get back. Came back and waited an hour more and the phone was not ready. We took the phone and drove 3 hours away and restarted the process ourselves. Got her new phone going after fighting it for hours. Wiped her old phone and returned it the next week. The young lady took the phone and said it would be turned in and my wife would get a text to access her account and apply the credit. I got a message saying it was a $100 credit. Never got another text or call like we were told. Tried to call the store and got a corporate agent. She told us we received $350 for the phone. Once they graded it, this is what it was worth. This is a far cry from the$850 the young man said we would get, we just needed to trade in her phone. We explained the issues and he saw what type of phone it was. Ithe agent asked if i would like to dial with the store, I said yes and the store would not answer. She asked for a call back, I said please have the manager call me! I have been waiting for over a week now! I would switch carriers if any of them were different, they all lie. This one had led to me several times now. Avoid this store if you send your kids to the local university , have them come home. At least then you may see the fraudsters in store or in public where they can face you.
- MMMonica Moore MerrettAug 20, 20255.0Carson was super helpful and found us the most economical package. I recommend you get him to help you if possible.
- MPMark PalmerAug 19, 20255.0Helpful staff
- KGKatherine GriffinJul 17, 20255.0Nakia (I hope I spelled her name correctly) is sooooo amazing! She really helped my husband and I with our new phones. I was impressed by her ability to multitask and keep her cool. She was helping her co-workers and us simultaneously. She’s a rock star ⭐️
Frequently Asked Questions About Verizon
What types of products does Verizon at 1499 S College St in Auburn offer?
This Verizon location offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands can I find at the Verizon Authorized Retailer in Auburn, AL?
You can find brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Casemate and Otterbox.
What services are available at Verizon Auburn?
The store provides new lines, upgrades, new devices, and accessories services.
What are the store hours for Verizon at 1499 S College St, Auburn?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday 10:00 AM to 7:00 PM, and Sunday 11:00 AM to 7:00 PM.
Does Verizon Auburn offer in-store pickup service?
Yes, in-store pickup is available at this location.
What payment options does Verizon Auburn accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What languages are spoken at the Verizon store in Auburn?
The store services customers in English and Spanish.
Are there any nearby gyms for a workout before or after visiting Verizon Auburn?
9Round Kickboxing Fitness, a boxing club and gym, is nearby and a great option for active life enthusiasts before or after your visit.
What dining options are close to the Verizon store in Auburn?
Nearby dining options include Fuji Sushi Bar, Smoothie King, Fratelli's Ristorante Italiano, The Oaks at South College, and Naruto Korean Restaurant.
Are there hotels near Verizon Auburn for visitors coming from out of town?
Yes, Lexington Hotel Auburn and Clarion Inn & Suites University Center are nearby accommodations suitable for visitors.