Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Athens, AL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
516 reviews
5 stars
392
4 stars
42
3 stars
20
2 stars
14
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful during their visits.
Staff Knowledge
Several reviews highlighted the staff's expertise in handling phone upgrades and technical issues.
Long Wait Times
Customers frequently mentioned long wait times for service, with some feeling ignored while waiting.
Sales Practices
There were complaints about deceptive sales practices, particularly regarding pricing and unnecessary add-ons.
Mixed Experiences
While many had positive experiences, some customers reported rude or unhelpful interactions with certain staff members.
- MTMichael ThompsonNov 9, 20251.0Did an online order through Verizon and had to do a pick up. Would have been an in and out situation. Unfortunately verizon was short staffed, which I understand. However, the 1 stat review is the fact the when our "turn" came up, an employee went to someone who just came in instead of us. We then proceeded to wait an additional 15 minutes to simply sign for the phone and leave. Overall, we were there for 58 minutes and once we were helped the whole process was less than 2 minutes. Will not be going back to this verizon location.
- LDLisa DrakeNov 4, 20255.0I had the worst and best customer service today. I originally contacted Verizon Wireless vis my laptop due to a blackscreen on my phone. I was told by a representative by the name of " Wayne ' that I could only purchase a 3rd line or buy a new phone out of pocket. All lies. I had been contacted by Verizon by text message saying I was due for a free upgrade. This rep told me due after l7e for 1.5 hours. I finally asked for his supervisor and was told, he was not available. I finally had enough and went to a VW. Store. I me Lachinadra. She was so wonderful. I got a phone, tablet, internet and a bundled streaming service for FREE. You want the best Verizon service? Reach out to my girl in Athens, Alabama and she will take awesome care of you. I hope Wayne gets a reprimand for being a liar. Hope they use his lig history of lies to train new reps how not to treat their 30 year customer who is under no obligation to stay with company except loyalty. Go Verizon Wireless store in Athens, Alabama in the Publix shopping center and their whole staff.
- GGGuy GibbsOct 29, 20255.0Adrianna was great help thanks . The entire group of workers was also great to be around
- MDMelinda DixonOct 28, 20255.0Adrianna was awesome!! Pleasant and very knowledgeable!
- PLPaula LongOct 18, 20255.0I received fantastic service today. Thank you
Frequently Asked Questions About Verizon
What products does Verizon Victra in Athens, AL offer?
Victra offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon Victra in Athens, AL?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What payment methods are accepted at Verizon Victra Athens?
Payments can be made via American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon Victra Athens offer in-store pickup?
Yes, the store provides in-store pickup services.
What languages are spoken at Verizon Victra Athens?
The store offers services in English and Spanish.
How can I contact Verizon Victra Athens by phone or email?
You can call the store at +1 256-444-3521 or email WeCare@Victra.com for inquiries.
Are there any nearby food places to visit before or after shopping at Verizon Victra Athens?
Yes, popular nearby restaurants include Chicken Salad Chick, Buffalo Wild Wings, Marco's Pizza, and Panda Express, perfect for a meal before or after your visit.
What nearby gas stations are convenient when visiting Verizon Victra Athens?
Nearby gas stations include Shell, Mike's Food Mart, Valero, Texaco Station Athens, and Twice Daily, useful for refueling during your trip.
Are there any nearby health and wellness centers around Verizon Victra Athens?
Yes, nearby health facilities include Cole Family Dental, Hydration Lounge, Stretch Zone, Refine Chiropractic, and Dr. Jason T. Reed Chiropractic Physician.
What brands of wireless devices can I find at Verizon Victra Athens?
The store carries popular brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands including Casemate, Otterbox, and more.