Verizon

4.4
523 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Athens, AL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
22041 Us Highway 72, Athens, AL
35613, United States

Hours

Reviews

4.4
516 reviews
5 stars
392
4 stars
42
3 stars
20
2 stars
14
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful during their visits.

Staff Knowledge

Several reviews highlighted the staff's expertise in handling phone upgrades and technical issues.

Long Wait Times

Customers frequently mentioned long wait times for service, with some feeling ignored while waiting.

Sales Practices

There were complaints about deceptive sales practices, particularly regarding pricing and unnecessary add-ons.

Mixed Experiences

While many had positive experiences, some customers reported rude or unhelpful interactions with certain staff members.
  • MT
    Michael Thompson
    Nov 9, 2025
    1.0
    Did an online order through Verizon and had to do a pick up. Would have been an in and out situation. Unfortunately verizon was short staffed, which I understand. However, the 1 stat review is the fact the when our "turn" came up, an employee went to someone who just came in instead of us. We then proceeded to wait an additional 15 minutes to simply sign for the phone and leave. Overall, we were there for 58 minutes and once we were helped the whole process was less than 2 minutes. Will not be going back to this verizon location.
  • LD
    Lisa Drake
    Nov 4, 2025
    5.0
    I had the worst and best customer service today. I originally contacted Verizon Wireless vis my laptop due to a blackscreen on my phone. I was told by a representative by the name of " Wayne ' that I could only purchase a 3rd line or buy a new phone out of pocket. All lies. I had been contacted by Verizon by text message saying I was due for a free upgrade. This rep told me due after l7e for 1.5 hours. I finally asked for his supervisor and was told, he was not available. I finally had enough and went to a VW. Store. I me Lachinadra. She was so wonderful. I got a phone, tablet, internet and a bundled streaming service for FREE. You want the best Verizon service? Reach out to my girl in Athens, Alabama and she will take awesome care of you. I hope Wayne gets a reprimand for being a liar. Hope they use his lig history of lies to train new reps how not to treat their 30 year customer who is under no obligation to stay with company except loyalty. Go Verizon Wireless store in Athens, Alabama in the Publix shopping center and their whole staff.
  • GG
    Guy Gibbs
    Oct 29, 2025
    5.0
    Adrianna was great help thanks . The entire group of workers was also great to be around
  • MD
    Melinda Dixon
    Oct 28, 2025
    5.0
    Adrianna was awesome!! Pleasant and very knowledgeable!
  • PL
    Paula Long
    Oct 18, 2025
    5.0
    I received fantastic service today. Thank you

Frequently Asked Questions About Verizon

What products does Verizon Victra in Athens, AL offer?

Victra offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for Verizon Victra in Athens, AL?

The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.