Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Andalusia, AL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
358 reviews
5 stars
286
4 stars
18
3 stars
8
2 stars
11
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised individual representatives while others reported poor experiences and lack of assistance.
Billing Issues
Numerous complaints about billing problems, including unexpected charges and difficulties resolving issues.
Staffing Problems
Customers noted that the store is often understaffed, leading to long wait times and inadequate service.
Product Knowledge
While some employees were praised for their knowledge, others were criticized for being uninformed about products and services.
Store Experience
Overall store experience varied widely; some customers had positive interactions while others reported feeling ignored or dismissed.
- CDCassiopeia DaddinoNov 14, 20251.0I went in and took my Samsung Galaxy phone because I was missing calls and texts, people kept telling me they tried to reach me for months and could not. Verizon found that my call forwarding was on, tried to turn it off but it kept coming back on. Then they found that there were 10+ I.P. addresses connected to my ONE LINE and couldn't figure out how to correct that. I was told there wasn't anything they could do and they suggested I set up a second phone number and buy a completely different phone! My phone is less than 2 years old, and I pay almost 650$ per month to Verizon for my 4 phones. This has been going on for 2 years now with no solution, no lowering of my bill even though half or more calls and texts do not go through and THEY openly said MY PHONE IS TAPPED. I don't know of a quality service since I have no experience with any other company, but if you want a SAFE phone line, This doesn't seem to be the place.
- LMLand MOct 6, 20252.0Honestly, I’m surprised this company is still in business. We went in and got three phones on a black Friday special and we’ve had nothing but problems from the start we were supposed to receive our phones for $10 each after turning in our old iPhones, they ended up charging us full price for the phones. It took me four months to even get that straightened out, on top of that they signed us up for a business account which we do not have and have never had a business and from what I understand they do that with several customers because they get commission for this, and if you sign up for a business account once you walk out of their door, they can no longer help you, you will have to contact the Verizon business line. Since then my mother-in-law who was sharing a phone with us passed away, and because she was on a business account they will not do anything about it other than us paying off the phone for full cost even though the phones were supposed to only cost us $10. If you must use them DO NOT let them sign you up for a business account! Still a total mess after a year and a half!
- MTMary Christine ThompsonSep 28, 20255.0Superb customer service. Only one gal was working but she handled business perfectly. 5* for her alone.
- ATAlva TillmanSep 9, 20255.0I was unable to receive phone calls on my cell phone, but the team that works at the Andalusia Verizon Center worked extremely hard trying to solve the problem and they were successful.
- KCKristina CraigAug 6, 20251.0Save yourself the trouble and definitely time, go to another store.
Frequently Asked Questions About Verizon
What products and services does Victra Verizon Authorized Retailer in Andalusia offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Victra Verizon Authorized Retailer in Andalusia?
The store is open Monday to Friday from 9 AM to 7 PM, Saturday from 10 AM to 7 PM, and Sunday from 11 AM to 6 PM.
Does Victra in Andalusia provide in-store pickup services?
Yes, they offer in-store pickup for orders.
What payment options are accepted at Victra Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Where is the Victra Verizon Authorized Retailer located in Andalusia?
It is located at 170 Covington Mall, Andalusia, AL 36420, USA.
What brands can I find at Victra Verizon Authorized Retailer?
You can find Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessories brands like Otterbox and Casemate.
Does Victra Verizon Authorized Retailer offer support in languages other than English?
Yes, they serve customers in both English and Spanish.
What nearby stores and services can I visit when shopping at Victra in Covington Mall?
Nearby you can visit Marshalls, Big Lots, JCPenney, and Payless ShoeSource for clothing and discount shopping, or grab a meal at Firehouse Subs and Zaxby's.
Are there convenient places near Victra for customer errands, like pharmacies or financial services?
Yes, nearby are Walgreens and Rite Aid pharmacies, as well as financial services like OneMain Financial and World Finance.
What entertainment or food options are close to Victra in Andalusia?
Customers can enjoy local spots nearby such as Sweet South Market, Sno Biz of Andalusia for shaved ice, and Golden Rule BBQ & Grill for dining.