Verizon

4.0
273 reviews
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Business Details

225 S Colonial Dr, Alabaster, AL
35007, United States
(205) 564-3463
https://www.verizon.com/stores/details/alabama/alabaster/alabaster-1135614
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About

Cell Phone StoreElectronics Store
Visit our store at Alabaster for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
225 S Colonial Dr, Alabaster, AL
35007, United States

Hours

Reviews

4.0
176 reviews
5 stars
108
4 stars
23
3 stars
8
2 stars
3
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being helpful and knowledgeable, while others are criticized for being dismissive or unhelpful.

Sales Practices

Concerns raised about aggressive sales tactics, including adding unwanted services and charges without customer consent.

Store Environment

Customers expressed dissatisfaction with the lack of seating and long wait times, indicating a need for better accommodations for waiting customers.

Product Knowledge

Some employees are noted for their expertise and ability to assist customers effectively, while others are described as incompetent.

Overall Experience

Overall experiences vary widely, with some customers reporting excellent service and others feeling undervalued and frustrated.
  • YG
    Yancey Green
    Nov 10, 2025
    5.0
    Great customer support
  • LS
    Leslie Sarabia
    Oct 5, 2025
    1.0
    My brother went and recently bought a phone and the sale associate added insurance without asking. he said he only wanted the phone and nothing else. He said the sales associate didn’t even mention insurance. I wouldn’t have known unless I checked my account. I understand you work on commission but adding things to a customers account without authorization is NOT OKAY.
  • EG
    Elliott Gordon
    Aug 10, 2025
    1.0
    I stood in the store for 20 minutes without being acknowledged. I came in to switch over from Tmobile. 1 phone and Internet for two homes, and nobody even greeted me. You just lost my business guys.
  • MP
    Mark Phillips
    Jul 26, 2025
    3.0
    The staff is helpful, but how about getting some seating!!! We are 5th in line and have had to wait an hour (with other people showing up behind us) and there is literally ONE bench in the whole store. All other seats are at desks for customers being helped. So, after burning 20 minutes looking at display phones to try to pass the time, the only other option is sitting along the 6 inch wide window sill, 18 inches off the floor, hard metal. And that's what everyone else, including us, is doing! Maybe get some chairs or benches for waiting customers!!!
  • JP
    Janina Phillips
    Jul 26, 2025
    4.0
    I may change my rating before this visit is done, but why don't you have more seats? It's a busy Saturday and you have multiple customers squatting on the foot and a half high windowsill waiting for their turn. This is an easy fix, Verizon. Edit- The employees were very helpful and knowledgeable and worked to get us there best deal on a good phone. We were out in 2 hours.
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Frequently Asked Questions About Verizon

What are the Verizon store hours in Alabaster?

The Verizon store in Alabaster is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.

Can I schedule an appointment to visit the Verizon store in Alabaster?

Yes, you can schedule an in-store appointment by visiting Verizon's website or using the My Verizon app.