Business Details
225 S Colonial Dr, Alabaster, AL
35007, United States
Certified by Verizon • Feb 22, 2026
(205) 564-3463
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/alabama/alabaster/alabaster-1135614
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Alabaster for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.0
280 reviews
5 stars
181
4 stars
30
3 stars
11
2 stars
5
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported poor service and dismissive attitudes.
Wait Times
Many customers expressed frustration with long wait times and lack of seating in the store, leading to a negative experience.
Sales Practices
There are concerns about aggressive sales tactics, including unauthorized charges and upselling, which left some customers feeling misled.
Store Environment
The store is noted for being clean, but the lack of adequate seating for waiting customers was a common complaint.
Staff Knowledge
Several reviews highlighted the staff's knowledge and professionalism, with specific employees receiving commendations for their service.
- STSamantha Toney1 day ago5.0Willie is the man! I was in and out of the store in less than fifteen minutes minutes with my phone working after struggling for two days on trying to switch it to a new phone. He was calm, professional, and such a gentleman. He offered me a seat and got right to fixing my issue. Thank you so much Willie!
- MSMike Stewart5 days ago1.0This location has really slid backward with customer service. I’ve been here many times through the years. Indifferent attitudes now, no sense of urgency. Extremely disappointed today.
- FHFabian HernandezFeb 15, 20261.0I dont remember the guys name but he was rude he dont know what hes talking about either. bad experience
- SSShelly SandsFeb 4, 20265.0Took care of business here! Great service as usual from Verizon 😉👍🏿
- MGMyra GiddensDec 18, 20251.0Customer friendly
Frequently Asked Questions About Verizon
What are the Verizon store hours in Alabaster?
The Verizon store in Alabaster is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store in Alabaster?
Yes, you can schedule an in-store appointment by visiting Verizon's website or using the My Verizon app.
What products does the Verizon store in Alabaster offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots.
Does the Verizon store in Alabaster offer in-store pickup and delivery options?
Yes, you can buy online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Which mobile phone brands can I find at the Verizon store in Alabaster?
You can find Apple, Samsung, Motorola, Google, Kyocera, and TCL mobile phones at the store.
What types of plans are available at the Verizon store?
Verizon offers mobile plans, wireless internet plans, and voice plans at the Alabaster location.
What forms of payment does the Verizon store in Alabaster accept?
The store accepts checks, debit cards, and mobile NFC payments; it does not require cash only.
Are there nearby dining options close to the Verizon store in Alabaster?
Yes, nearby dining options include Panda Express for Chinese fast food, McDonald's for burgers, and LongHorn Steakhouse for steak and seafood.
What shopping centers or retail stores are near the Verizon store in Alabaster?
Customers can visit Alabaster Promenade shopping center, Target Alabaster, Best Buy, and T.J.Maxx for additional shopping needs near the Verizon store.
Where can I get coffee or a quick drink near the Verizon store in Alabaster?
Starbucks is conveniently located nearby, offering coffee, smoothies, and juice bars for visitors before or after their Verizon store visit.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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