Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Alabaster for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
179 reviews
5 stars
108
4 stars
25
3 stars
8
2 stars
3
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the helpfulness and professionalism of staff, others reported negative experiences with dismissive attitudes and lack of assistance.
Wait Times
Multiple reviews highlighted long wait times and inadequate seating for customers, leading to frustration during busy periods.
Sales Practices
There were complaints about aggressive sales tactics, including unauthorized charges and upselling, which left some customers feeling misled.
Store Environment
The store was noted for being clean, but the lack of seating and acknowledgment of waiting customers was a recurring issue.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing satisfaction while others reported significant dissatisfaction with service and support.
- MGMyra GiddensDec 18, 20251.0Customer friendly
- AWamber WallaceDec 7, 20254.0Wait was a little long but friendly staff
- YGYancey GreenNov 10, 20255.0Great customer support
- LSLeslie SarabiaOct 5, 20251.0My brother went and recently bought a phone and the sale associate added insurance without asking. he said he only wanted the phone and nothing else. He said the sales associate didn’t even mention insurance. I wouldn’t have known unless I checked my account. I understand you work on commission but adding things to a customers account without authorization is NOT OKAY.
- EGElliott GordonAug 10, 20251.0I stood in the store for 20 minutes without being acknowledged. I came in to switch over from Tmobile. 1 phone and Internet for two homes, and nobody even greeted me. You just lost my business guys.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Alabaster?
The Verizon store in Alabaster is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store in Alabaster?
Yes, you can schedule an in-store appointment by visiting Verizon's website or using the My Verizon app.
What products does the Verizon store in Alabaster offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots.
Does the Verizon store in Alabaster offer in-store pickup and delivery options?
Yes, you can buy online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Which mobile phone brands can I find at the Verizon store in Alabaster?
You can find Apple, Samsung, Motorola, Google, Kyocera, and TCL mobile phones at the store.
What types of plans are available at the Verizon store?
Verizon offers mobile plans, wireless internet plans, and voice plans at the Alabaster location.
What forms of payment does the Verizon store in Alabaster accept?
The store accepts checks, debit cards, and mobile NFC payments; it does not require cash only.
Are there nearby dining options close to the Verizon store in Alabaster?
Yes, nearby dining options include Panda Express for Chinese fast food, McDonald's for burgers, and LongHorn Steakhouse for steak and seafood.
What shopping centers or retail stores are near the Verizon store in Alabaster?
Customers can visit Alabaster Promenade shopping center, Target Alabaster, Best Buy, and T.J.Maxx for additional shopping needs near the Verizon store.
Where can I get coffee or a quick drink near the Verizon store in Alabaster?
Starbucks is conveniently located nearby, offering coffee, smoothies, and juice bars for visitors before or after their Verizon store visit.