Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Juneau, AK. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
187 reviews
5 stars
163
4 stars
8
3 stars
5
2 stars
3
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting employees like Phil, Christina, and Jack.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, citing poor service and unhelpful staff.
Technical Assistance
Several customers appreciated the staff's ability to assist with technical issues and phone setups, although some faced challenges.
Store Environment
The store was described as welcoming and efficient, with minimal wait times reported by many customers.
Product Knowledge
Staff members were frequently noted for their extensive knowledge about products and services, helping customers make informed decisions.
- SFShaunna FosterNov 8, 20255.0Christina the general manager has saved me twice now with my very stubborn phone. She went above and beyond to make sure my new phone was set up correctly and ready to go even staying late because my phone was again being stubborn. Both visits she was friendly and very knowledgeable. I'm convinced there isn't a problem she can't fix. I was happy to see she was there when I went back! Thanks again!
- PPPretty PineOct 29, 20255.0Malcolm Bahn was super helpful. He went an extra mile to make sure that I received assistance I needed. He did not have to do that but he called Verizon corporate and made sure they helped me with him on the phone before I left the store. Great service!
- KMKevin MckeownSep 20, 20255.0Service was great at the store.
- LSLynn SchellAug 23, 20255.0Christina and Lisa were patient helpful and professional. Took time to fill my needs
- TNtrudging with noodleAug 23, 20255.0Solid store and solid employees!
Frequently Asked Questions About Verizon
What types of products does Verizon in Juneau offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What services are available at Verizon in Juneau?
Services include new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon in Juneau?
The store is open Monday through Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.
Where is Verizon in Juneau located?
Verizon is located at 9105 Mendenhall Mall Rd, Spc 4, Juneau, AK 99801, United States.
Can I pick up my Verizon order in-store in Juneau?
Yes, Verizon in Juneau offers in-store pickup for orders.
What payment methods does Verizon in Juneau accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon in Juneau accept credit and debit cards?
Yes, they accept credit cards, debit cards, and mobile contactless payments.
What other stores are near Verizon in Juneau that I might visit?
Nearby stores and attractions include Mendenhall Mall shopping center, Sequence Boardshop for skate and sporting goods, and Red Onion Spice and Tea Company for specialty groceries and tea.
Are there dining options near Verizon in Juneau?
Yes, you can visit Gold Digger Filipino Restaurant, Little Hong Kong Chinese Restaurant, and Juneau Pizza nearby for a variety of dining experiences.
What nearby services could be useful to a Verizon customer visiting the area?
Nearby services include Cornerstone Home Lending for mortgage and financial needs, Specs in the City for optometry and retail needs, and Sears Hometown Store for electronics.