Business Details
9105 Mendenhall Mall Rd, Juneau, AK
99801, United States
Certified by Verizon • Feb 22, 2026
(907) 341-4654
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Juneau, AK. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
196 reviews
5 stars
170
4 stars
10
3 stars
5
2 stars
3
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for their friendly, knowledgeable, and helpful service, with many customers highlighting specific employees like Christina, Phil, and Jack for going above and beyond.
Technical Assistance
Customers appreciated the staff's ability to troubleshoot and resolve technical issues, often staying late or making extra efforts to ensure problems were solved.
Store Environment
The store is described as welcoming and friendly, with a sense of community among staff and customers, although some reviews mention instances of slow service.
Mixed Experiences
While many reviews are positive, there are a few negative experiences noted, particularly regarding service quality and technical difficulties.
- SSScyllaLLCFeb 18, 20265.0My A50 was nearing its end of life. After 7 use provided yrs of reliable use Harold switched me up to a Google 10 pro. It's an awesome phone. The screen protectors & case accessories were spendy. Overall I'm a dedicated Verizon client.check out the photo of the northern lights.
- SYSilvia YoungbergFeb 7, 20265.0Had a fantastic experience at this store. The young man who was helping me went above and beyond and made sure to resolve the issues I was having with my phone. He was very professional and kind.
- CHChervonne HamiltonDec 21, 20255.0Take my word for it..... The ENTIRE staff is amaze-balls!! Now that I have your attention let me regale with the "whys" Firstly, walking in the store feels like and episode of "Cheers" (where everybody knows your name...). I've patronized this store for years and always had exemplary service so it wasn't a surprise to me to expect that and receive it. Christina (manager extraordinaire) along with Savaii, Lisa , and Malcolm (the tech know-it-alls) have helped me tremendously. I came in to do what I believed was going to be an easy upgrade. Unfortunately, that wasn't the case. Turns out Apple was the cause and not Verizon. This was discovered because they discussed amongst themselves trouble-shooting ideas EVEN while managing to help customers as they came and went. It was like watching a well choreographed dance. This help was over a matter of days.... they didn't cease to help me until the problem was found! I am so grateful for every last one of them they are professional, courteous, and engaging I felt like I was amongst friends!
- RKRandy KatzenmeyerDec 20, 20255.0Fast knowledgeable person helped me
- WPWilliam PillansDec 11, 20255.0I had a lot of difficulties sorting out an old bill and setting up service online. Within a short amount of time Victra settled everything for me
Frequently Asked Questions About Verizon
What types of products does Verizon in Juneau offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What services are available at Verizon in Juneau?
Services include new lines, upgrades, new devices, and accessories.
What are the store hours for Verizon in Juneau?
The store is open Monday through Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and closed on Sundays.
Where is Verizon in Juneau located?
Verizon is located at 9105 Mendenhall Mall Rd, Spc 4, Juneau, AK 99801, United States.
Can I pick up my Verizon order in-store in Juneau?
Yes, Verizon in Juneau offers in-store pickup for orders.
What payment methods does Verizon in Juneau accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon in Juneau accept credit and debit cards?
Yes, they accept credit cards, debit cards, and mobile contactless payments.
What other stores are near Verizon in Juneau that I might visit?
Nearby stores and attractions include Mendenhall Mall shopping center, Sequence Boardshop for skate and sporting goods, and Red Onion Spice and Tea Company for specialty groceries and tea.
Are there dining options near Verizon in Juneau?
Yes, you can visit Gold Digger Filipino Restaurant, Little Hong Kong Chinese Restaurant, and Juneau Pizza nearby for a variety of dining experiences.
What nearby services could be useful to a Verizon customer visiting the area?
Nearby services include Cornerstone Home Lending for mortgage and financial needs, Specs in the City for optometry and retail needs, and Sears Hometown Store for electronics.
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Certified February 22, 2026Yext Knowledge Graph
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