Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
"Victra is your local Verizon Authorized Retailer in Fairbanks, AK.
Visit our Verizon Store in Fairbanks for all your latest mobile, 5G home internet, or business needs. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection."
Feedback on customer service is mixed; while some customers praised individual staff members for their helpfulness, others reported poor experiences and long wait times.
Billing Issues
Several customers expressed frustration with billing discrepancies, including unexpected charges and difficulties in resolving issues.
Store Experience
The store environment received positive remarks for being friendly and welcoming, but there were complaints about the lack of staff during busy times.
Product Knowledge
While some staff were noted for their knowledge and assistance, others were criticized for providing incorrect information or being unhelpful.
JF
Jamiee Fee
4 days ago
5.0
TIM was so fast and accurate setting up my new phone. He made it stress free and I enjoyed the process of not having to lift a finger because I am not knowledgeable about phones. Thank you so much Tim!!! ☺️ I recommend everyone ask for him!!
AC
Annie C
Jan 5, 2026
1.0
Unhelpful, charge for “setup fee” to just click a button and hours aren’t accurate
UE
Ugochukwu Ezenwuba
Nov 13, 2025
5.0
Nadine Rose is the best meehn!. She really needs to be promoted! A cool, calm and collected lady. Very welcoming! The way she attended me and my family was great! Our 1st time going to Verizon shop in Fairbanks Alaska because I just PCSD to Fort Wainwright Alaska from Fort Drum and she made it a very memorable day for us. Thank you so much Nadine Rose!
CT
Call Roy Taxi
May 30, 2025
4.0
Well I had AT&T went to boost which was absolutely a joke they should pay you not them be paid I then moved to Pure Talk what a joke I paid for their largest plan and each month at 2 gigabytes they would shut me down anyway and when they shut you down they don't just slow you down they shut you down could never get any assistance in getting service after the two until the next billing cycle when I ask for a refund of the difference they said sorry you're closing your account there's no point in this issue and you a credit because we don't issue refunds you can only apply it to service they readily take your money but they say it is impossible to issue a refund all in all Pure Talk is garbage well I thought I'd go back to a real phone company and give them a chance. It was awesome walking into an office actually being greeted by people who seemed definitely interested in helping you I would like to say it was all Rosie but we had difficulty in porting one of my phones and in getting calls at first they were very willing to assist me in resolving the issue in store and I am hoping that I am back to having real service I will do another review after I have a better opportunity to evaluate the service