Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Anchorage, AK. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
243 reviews
5 stars
168
4 stars
18
3 stars
12
2 stars
7
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude, dismissive, or unprofessional.
Staffing Issues
Several reviews mentioned that the store is often understaffed, leading to long wait times and poor service.
Miscommunication
Customers reported issues with misinformation regarding promotions, pricing, and service plans, leading to dissatisfaction and confusion.
Store Management
There are complaints about management practices, including deceptive sales tactics and a lack of accountability for errors.
Positive Experiences
Despite the negative feedback, some customers had very positive experiences, highlighting specific employees who provided excellent service.
- VSVirgil SciglaDec 29, 20255.0Good service
- CCCasey CoupchiakDec 10, 20251.0Upgraded my phone online via Verizon. Was told my phone would be ready for pick up within 1hr. It has now been close to 6hrs and the store closes in 30min. The sales person when I went in at ~330pm today told me my phone wasn’t ready, but would be in 5-30min. That was 3hrs ago. He was rude, dismissive, not understanding, or helpful at all. I would NOT recommend going into this store. Order online and get delivered or just go elsewhere to purchase your phone.
- SMsondrea manorOct 7, 20255.0I went there on Tuesday and they were so friendly, there were only two employees the manager and a younger gentlemen who helped explain all the different deals and really listened to what I was wanting from my plan and what kind of phone i wanted. I don't remember their names but truly one of the one times i didn't hate going into a tech store.
- PAParker AppeloSep 22, 20255.0Luis did an amazing helping me today. He is was beyond helpful and a great resource. I would hire him if I could as he was the only one in there and still did an amazing job giving great customer secrvice.
- CBCassie BaileySep 20, 20251.0Avoid this location at all costs and just go to the Verizon store in the Diamond mall. They are way more helpful. This is Victra, a separate retailer that is authorized under Verizon. I’ve never had an issue with any Verizon store before until this one. I’ve heard from the Diamond Verizon location employees (as I went there after my unpleasant visit here) that they fired and rehired new employees since the customer service level wasn’t up to par, but even after all of that, it still isn’t. I know jobs aren’t always fun, but the employees clearly make it very apparent here that they hate their jobs. I felt like I was an inconvenience when I was just coming in for a phone upgrade. The employee, Jasper, also slapped on a phone protection screen before I could even know the cost of it, which in fact is $70. They try to upsell and rip you off since they just to want to make commission off of you instead of actually wanting to help you. At least that’s what I understood from my visit here. I never leave bad reviews, but the employees here made me feel so uncomfortable, and want to give other customers a heads up and to take your business elsewhere.
Frequently Asked Questions About Verizon
What products and brands does Verizon at 110 W Tudor Rd in Anchorage offer?
Verizon offers a wide range of wireless devices and accessories, including smartphones, tablets, home internet devices, smartwatches, and protection cases. They carry brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for Verizon at 110 W Tudor Rd?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon at this location offer in-store pickup for orders?
Yes, Verizon provides in-store pickup services for customer convenience.
What payment options are accepted at Verizon Anchorage?
Verizon accepts multiple payment methods including American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Verizon store located at 110 W Tudor Rd wheelchair accessible and welcoming to LGBTQ customers?
Yes, the store welcomes LGBTQ customers and provides accessibility features as part of their inclusive service.
Can I recycle old electronics at the Verizon store on W Tudor Rd?
Yes, this Verizon location offers electronics recycling services.
What nearby places can I visit before or after visiting Verizon at 110 W Tudor Rd?
Nearby you can visit Starbucks for coffee, stay at the Home2 Suites by Hilton Anchorage/Midtown hotel, or enjoy a meal at the Bear Paw Bar & Grill.
How can nearby transit or local venues help me find Verizon at 110 W Tudor Rd?
You can use nearby popular venues like the Hilton Garden Inn Anchorage or Aspen Suites Hotel Anchorage as landmarks to locate Verizon easily.
Are there nearby dining options close to the Verizon store for grabbing a meal?
Yes, local dining options include Taco Del Mar, Bear Paw Bar & Grill, and TGI Fridays, all conveniently close to the Verizon store.
What languages are supported at the Verizon store in Anchorage?
The store offers services in both English and Spanish to accommodate diverse customers.