Best Buy

Reviews

• RO

  Roger Opiela

  3 days ago
  4.0
  I was able to find what I needed. There was a group of 5 or 6 employees at desk to right of registers. One young man finally came over to do checkout. He didn't seem to be happy to be there.
• GO

  Gina Ortiz

  Nov 10, 2025
  4.0
  They help you unfortunately there's like 10 customers to 1 or 2 customers service representatives to help so you waiting for a while
• AC

  Anastasiya C

  Nov 1, 2025
  1.0
  We purchased a TV from Best Buy and were never told the return window is only 19 days. They also tried to push their membership, which costs almost $60 (they didn’t even clarify if that’s monthly or yearly). I said no — and now we can’t return the TV even though it has issues. They told us to deal directly with the manufacturer instead. It honestly feels like we were robbed of our money. No one at Best Buy wants to take responsibility, and to make things worse, they even messed up our delivery and sent it to our old address in California. Please be very careful shopping at this store. The service, communication, and accountability are terrible.
• EG

  Emely Gomez

  Nov 1, 2025
  1.0
  The check out experience was so disappointing, the employee Aj was horrible and was not helpful at all. He was passive aggressive and was borderline yelling. This was the worst experience I’ve had at an establishment, I can’t believe you guys allow this.
• CG

  Colin Grapa

  Oct 19, 2025
  1.0
  Came into best buy to purchase a new case and screen protector for my new iphone, amongst coming in i had asked for help in the apple department and was not given any due to (being to busy). After finding what i wanted to headed to check out pay and leave but was offered a screen protector install, i said yes as they offered it like it was free with purchase and would only take “a minute” then was charged $9 and told after i had tapped my card that it was the extra $9. I then went to have it put on and it took not just 1 minute but 15 minutes later and 2 employees later to still not even have a screen protector on. I asked for a refund as the whole thing was a waste of time. i then go back asking to void the whole purchase and return and they will not. Now im out money, Screen Protector, and waiting a week for a refund. Bestbuy employees do not care and will waste your time. After leaving my phone will not stop picking stuff up all over the screen and had not had this issue till bestbuy employees man handled my brand new phone.

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