Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple Anchorage 5th Avenue Mall
320 West 5th Avenue, Anchorage, AK
99501, United States
Hours
Reviews
3.5
531 reviews
5 stars
235
4 stars
83
3 stars
53
2 stars
20
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness while others were criticized for being rude or unhelpful.
Repair Issues
Many customers expressed frustration with the repair process, citing long wait times, misinformation, and difficulty in getting devices fixed.
Product Availability
Customers reported low stock on popular items and issues with online order pickups, leading to dissatisfaction.
Overall Experience
While some customers had positive experiences, many others reported significant frustrations, leading to a generally negative perception of the store.
- BJBenjamin Jacuk3 days ago1.0Was told they were unable to fix their own product while having a weird condescending complex. I have visited this location the past and they were incredibly helpful but apparently in recent years, this Apple Store has completely lost all credibility. Better luck going to a third party.
- CCChris Chaney4 days ago3.0You ever talk to an Apple employee in customer service who acts like their the head of a Fortune 500 company? 5 people standing around like CEO'S at a Christmas party and nobody working! Took over an hour for a basic pick up transaction. Was enough to make me switch to Android (lol)... OK not that bad but definitely a mid level experience.
- MBMauri ButzkeOct 9, 20255.0Arlington was fabulous and helped me fix my laptop very quickly!
- FLFrank LPSep 30, 20255.0Very well welcomed and advised
- BMBrian MattinglySep 29, 20251.0God forbid you need help with something that was their fault. They act like they’re above you.
Frequently Asked Questions About Apple Anchorage 5th Avenue Mall
What products and services can I find at the Apple Anchorage 5th Avenue Mall store?
You can shop for iPhone, Mac, Apple Watch, iPad, and more. Specialists are available to answer your questions and assist with setup. The Genius Bar provides technical support and repairs.
What are the regular operating hours for Apple Anchorage 5th Avenue Mall?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Are there any special holiday hours for the Apple Anchorage 5th Avenue Mall Apple Store?
Yes, for example, the store is closed on November 27, 2025, and December 25, 2025. On November 28, 2025, and several other dates in December, the store opens earlier at 8:00 or 10:00 AM and closes at 8:00 PM. Check the store's website for detailed holiday hours.
Does the Apple Store offer technical repair services onsite?
Yes, the Apple Anchorage 5th Avenue Mall store provides repair services at the Genius Bar for Apple products.
Can I order Apple products online or through an app for pickup at this location?
Yes, you can order through the Apple Store app or website and choose in-store pickup at the Anchorage 5th Avenue Mall location.
Is the Apple Anchorage 5th Avenue Mall location wheelchair accessible?
Yes, this store has a wheelchair accessible entrance to accommodate customers with mobility needs.
Does the Apple Store in Anchorage accept mobile and debit card payments?
Yes, the store accepts payments via debit cards and mobile NFC payment methods for your convenience.
Are there any nearby coffee shops where I can relax before or after visiting the Apple Store?
Yes, the Nordstrom Espresso Bar is nearby. You can enjoy a coffee or light bite before or after your visit to the Apple Store.
What shopping options are near the Apple Anchorage 5th Avenue Mall?
Nearby, you can find several boutiques and stores such as Circular Boutique and Bottoms Up Boutique for women's clothing, as well as Bucle and Journeys for clothing and accessories.
Are there any cultural or recreational attractions near the Apple Store that I can visit?
Yes, nearby attractions include the Whaling Wall, a landmark and art gallery, and Denali National Park, which offers natural and travel experiences you might enjoy before or after your shopping trip.