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Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Brogan, Jordan, and Sin for their exceptional service.
Staff Availability
Several reviews highlighted issues with staff availability, noting that employees often appeared to be unengaged or occupied with conversations rather than assisting customers.
Product Knowledge
While some employees demonstrated strong product knowledge, others were criticized for lacking the necessary information to assist customers effectively.
Geek Squad Issues
Numerous complaints were directed at Geek Squad, citing poor customer service and difficulties in reaching them for support.
Inventory and Pricing
Customers expressed frustration over inventory discrepancies and pricing issues, including problems with online orders and stock availability.
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Mitchellfw
5 days ago
3.0
The in-store staff: Lovely and incredibly helpful. I was serviced by both phone and computer representatives and I felt like a valued customer.
The automated phone service: Unreasonably Infuriating.
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Chelsea Doyle
5 days ago
5.0
The guys there were amazing to deal with and help us out trying to get our phone! Highly recommend!!
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Jillian Bundock
Dec 28, 2025
5.0
Jeremiah was amazing!! my boyfriend and I came in looking for a tv. He approached us immediately asking if we needed help finding anything, we told him what we were looking for and he directed us in the right direction. He made very friendly chatter while we were paying and even explained more about our TV. We would recommend Best Buy and their staff to anyone who asked. Purchase well worth it!
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Christel Closs
Dec 26, 2025
5.0
I Would like to thank Dawson for answering all my son’s computer questions. His customer service was professional and worked with us to find a great first laptop . Boxing Day shopping was a success! Thanks and would recommend to family and friends
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Steven Strawberry
Dec 22, 2025
5.0
Laith was professional and exceptional in providing assistance and getting me a phone.