Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Many customers praised the in-store staff for being helpful, friendly, and knowledgeable, while others reported poor experiences with Geek Squad and phone support.
Product Availability
Several reviews highlighted issues with product availability and delivery scheduling, leading to customer frustration.
Store Experience
While some customers enjoyed their shopping experience, others noted a lack of employee engagement and long wait times for assistance.
Returns and Exchanges
Customers expressed dissatisfaction with the returns process and issues related to product quality, particularly with electronics.
Online Shopping Issues
Numerous reviews mentioned problems with online orders, including lost shipments and poor customer service when trying to resolve issues.
RR
Rollie
3 days ago
5.0
So today I brought in my new computer, which was over 30 days old by a month because it wasn’t functioning properly. I was sure it was a compatibility issue with the graphics card and figured I was going to have to either acquire a new graphics card or a new system. I spent time with the geek squad and they did not give up much to my delight, until the problem was resolved. I especially want to Thank Griffin And Kyler(Agent Ritchie) Who went above and beyond in resolving the issue. These are very talented individuals and I would highly recommend them to anyone who is having computer issues! Simply the best!
LC
Laurie Clark
Feb 19, 2026
5.0
Feb 16/26- Jose in the tv department was so helpful, solved our WiFi problem for us and then came over and saved us from buying the wrong range extender. It's working perfectly, absolutely no buffering now. Thanks so much Jose!
JS
Jaspreet Singh
Feb 14, 2026
5.0
Good to see all the network carriers available at one place. It makes a sense when you are looking for new phone and contract. Great team, helpful and quick. Treats customer like proper guest, sit with the customer and discuss everything properly on paper. Fully recommended.
DJ
Darren Jensen
Jan 24, 2026
1.0
Do not shop here! They cannot schedule deliveries. A lot better experience shopping online and getting what you ask for when you ask for it. I try to support local stores so that they won't close, but the frustration just isn't worth it anymore
AW
Alysse White
Jan 13, 2026
5.0
I couldn’t not write a review about my experience at Best Buy today. Logan and Jeremiah were so helpful when my friend and I came in to buy a tv. Little did we know it was it going to fit in my car and I ended up having to get it shipped where they helped me get a discount on the shipping fee which was so awesome. Shoutout to Logan specifically for trying to help me in every aspect with my car and trying his best to get it to fit. Probably the most embarrassing moment of my life but also the funniest lmao. Thankss guys