Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.6
894 reviews
5 stars
321
4 stars
260
3 stars
121
2 stars
51
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude or unprofessional.
Stock Issues
Multiple reviews highlighted problems with product availability, including discrepancies between online listings and in-store stock.
Geek Squad Experience
Customers reported negative experiences with Geek Squad, citing poor service, lost files, and unhelpful responses to technical issues.
Return and Warranty Problems
Several customers expressed frustration with the return process and issues related to warranty claims, often feeling misled about coverage.
Positive Employee Recognition
A number of reviews specifically praised individual employees for their exceptional service, indicating that some staff members are making a positive impact.
- AHashley harmsDec 30, 20251.0I went into the store and asked about 2 computers that they had on display and was told that they were both out of stock so I had left the store and went home. I then checked on their website and saw that they had a computer that I wanted and it was available at the store so I drove back over there and asked about it. When they looked on what there stock was I was told they had 41 in stock but when they looked in the inventory I was told that yet again they were out of stock and it was an error on the website. I had asked about 3 seperate computers and was told every-time they were out of stock. If they do not have the computers in stock they should not have them on display as it is very confusing and the website should be accurate, I am incredibly frustrated and can say I won’t be looking there again for quite a while.
- SOSemaj OladamDec 26, 20255.0I am so grateful that MEGAN the senior supervisor really help me to solve my case. IF there is a 10 star I will give to her. She should promote to be manager. JJ was helpful also to look after on my end you guys did a great Job!
- ACArjun ChaudhariDec 26, 20251.0horrible experience with store manager, they just make their own rules and conditions. She didn't help me at all and she is having lots of attitude problem. Very poor customer service skills. Purchased phone and they gave me the membership and when I tried to cancel it they told me i have to pay 200 dollars, they didn't explain me this when I purchased my phone.
- JWJ WittDec 16, 20255.0Mitch helped me out today. He has great customer service skills and he did a great job.
- MHMarie e HerbertNov 22, 20251.0Worst customer service ever with cell phone department. Their sale representative approached me asking me what cell phone I was looking for I said Pixel Koddoo I was talking to her and she left! Her co-worker told me to just wait a minute, he wasn't helping anyone just standing there. They only had one customer to serve. This is the 3nd time in two weeks we come to buy a cell phone. We want to shop at Best buy we have montly membership and wanted the $200 gift card, we spent over $ 12,000 this year in appliances and electronics. Best buy you are finally losing our bussiness.
Frequently Asked Questions About Best Buy
What types of pickup and delivery services does Best Buy Grande Prairie offer?
Best Buy Grande Prairie offers in-store pickup, curbside pickup, and delivery services.
Where is Best Buy Grande Prairie located?
It is located at 9817 116th St., Grande Prairie, AB, in the Grande Prairie Power Centre.
What are the normal store hours for Best Buy Grande Prairie?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Best Buy Grande Prairie have any special holiday hours?
Yes, holiday hours vary; for example, on December 25th the store is closed, while other holidays have adjusted hours.
What is the phone number to contact Best Buy Grande Prairie?
You can reach Best Buy Grande Prairie at +1 866-237-8289.
What payment options are accepted at Best Buy Grande Prairie?
They accept American Express, Android Pay, Apple Pay, Cash, Financing, Mastercard, and Visa.
Does Best Buy Grande Prairie offer in-house tech support services?
Yes, their in-house Geek Squad agents provide technology repairs, device protection, and memberships for added perks.
Is Best Buy Grande Prairie wheelchair accessible?
Yes, the store has wheelchair accessible entrance and parking, but there is no wheelchair accessible elevator.
Which nearby places can I visit before or after shopping at Best Buy Grande Prairie?
You can visit nearby places such as S3 Boardshop for skate or ski gear, Dollarama for discount shopping, or enjoy dining at nearby restaurants like Edo Japan or Burger Heaven.
Are there hotels near Best Buy Grande Prairie for visitors?
Yes, nearby accommodations include Podollan Rez-idence Grande Prairie, Grand Inn & Residence, and Delta Hotels By Marriott Grande Prairie Airport.
How can visiting nearby banks be helpful when shopping at Best Buy Grande Prairie?
Nearby banks like CIBC and Scotiabank can facilitate your financial needs such as withdrawing cash or managing payments while shopping at Best Buy.