Best Buy

Reviews

• AM

  Aiden Moccasin

  1 day ago
  1.0
  They thought I stole something here when my gf called me to come outside bc her bag ripped and I was carrying around a controller a wired one but once she told me to come outside I put the item down and went speed walking outside and the employees came outside and starting questioning me saying I put something in my sweater and they had more employees come out and see if I stole something and I told them I didn’t have anything and my gf backed me up in it and we unzipped my sweater and there was nothing at all ong these employees are racially profiling me y’all gotta stop that shit
• MB

  Mohit Baddhan

  3 days ago
  1.0
  The assistant team lead (Asian lady, I believe her name is Harpinder or Harjinder) displayed a very poor attitude toward customers. Multiple clients in the same queue, including myself, experienced bad service. She was unwilling to help and took the situation personally instead of handling it professionally. The issue was a manufacturing defect in a brand-new product that was opened within 1–2 days. We informed the staff immediately, yet she repeatedly stated that they “cannot help” and “cannot do anything,” insisting the product must go through camera inspection. This made no sense, as the product was defective straight out of the box. Multiple people have received bad service from her. It was confusing and frustrating to be told that nothing could be done, especially for a new product with a clear defect. The overall experience was embarrassing and disappointing, and the lack of willingness to assist customers was unacceptable.
• YH

  Yamisha Hope

  4 days ago
  5.0
  I did not know that at the end of the day I would be leaving any reviews at all after going into Best Buy with a broken laptop and and lost receipt, but I have to after the unexpected help I received from Geek Squad manager “Khrystyna”. After explaining my long lasting issue with my previous laptop and lost receipt, Khrystyna helped me not only located my purchased from more than 3 years ago and help me to replace my old broken laptop with a brand new one that has much more features than the previous one. I am truly appreciative and thankful for her help, I highly recommend seeking her help if you ever doubt your issue as she truly cares for her clients.
• IR

  Ian Ronquillo

  Jan 4, 2026
  1.0
  Absolutely THE WORST customer service ever, and no regard for fragile items. Agent "Mike?" - black guy with freckles from geek squad attempted to "assist" me with my purchases and paid no attention to the fragility of my items as well as his overall body language while doing so. He scanned my two items I was purchasing, and just plopped it down! just throwing it on the table while I was watching. Moreover, If you intend to spend over $600 on a fragile computer part, you would expect the worker to take care of the item you are purchasing, moreover a person from geeksquad (someone who should be knowledgable about tech!). But! Agent "Mike" took no initiative to be careful with my item and just didn't seem to care at all about anything. Please AVOID this guy and take action in teaching him about how fragile these computer parts are!
• AC

  Alice_Wen Chen

  Dec 28, 2025
  5.0
  Purchasing of Breville 3 in 1 microwave oven 5 Stars for Ms Foram who spent great effort in tracking down one remaining unit for me. According to BestBuy record there was only one remaining. Ms Foram found "the needle in the haystack" for me. Zero star for the Breville 3 in 1 microwave oven. I have the same one that started malfunctioning in slightly longer the 3.5 years. Great disappointment. Why did I buy the same? Familiarity and not many other choices available with similar functionality.

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