Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.6
2,673 reviews
5 stars
1,035
4 stars
635
3 stars
316
2 stars
142
1 star
545
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Many customers reported long wait times for assistance, with some waiting over an hour without help.
Customer Service
While some staff provided excellent service, many reviews highlighted unhelpful or rude interactions, leading to frustration.
Inventory Problems
Customers frequently noted that items advertised as in stock were unavailable, causing disappointment and wasted trips.
Geek Squad Concerns
Several reviews criticized the Geek Squad for poor service, including unresolved issues and unprofessional behavior.
Positive Employee Recognition
A number of customers praised specific employees for their exceptional service, indicating that individual staff can significantly enhance the shopping experience.
- ABAndre Breault2 days ago2.0We bought an expensive laptop that had problems immediately in the first 3 months. They made us feel like it wasn't their problem but would "make an exception" to help us out. They then proceeded to try sell us on more add-ons. This company has very poor customer/warranty support and once the sale is made, they really don't care how your product works. I would shop elsewhere for tech.
- HVHimaja vijaykumar3 days ago1.0Very disappointed with my experience. They will say anything just to sell their products. I was given false promises, and it turned into a complete waste of my time. Please use your own judgment and trust your instincts when it comes to their delivery and services — don’t rely on what they tell you, especially the superiors who try to get their way into securing their sales instead of advising for the right things. Is this what your customer service has come to?
- JHJane Hartmann5 days ago1.0We went into this best to look at audio systems (particularly sound bars). There was no way to demo a single system. There was either no instructions, or there were instructions but nothing would work. We asked an employee for help and she had no idea about them, so said she would send someone else. After waiting about 10 minutes we asked another employee who also knew nothing and said they would send someone else. We waiting about another 10 minutes and when no one showed up we left. We drove straight to Visions where they were extremely helpful and knowledgeable about the sound bars and we could demo every system easily. Bought Samsungs top system; the 990F. Would highly recommend Visions. This best buy has terrible customer service.
- DDDiamond136 days ago1.0Best Buy and Grek squad have the absolute worst customer service in the history of customer service. They will not let you talk to anyone in the store. This is absolutely the last time I purchase anything from these disrespectful people . I dont want a computer telling me thay they will contact me eventually. I want to speak to a person who can actually assist me This is customer service . Negative a thousand stars for Geek Squad and Best Buy.
- IKIsa KhanNov 8, 20255.0Was checking out iPads, was greeted by haris who was very professional and did as much as he could to help me out! Afterwards Abhi came along and offered me his help and we had a great chat for about 10 minutes where he explained everything and answered all of my questions. Gave me really helpful tips and information about what to look for. Very professional. Thank you Haris for the introduction and thank you Abhi for such an informative discussion and for answering all of my questions. This is what professionalism is about. You guys helped me so much! South Commons Branch
Frequently Asked Questions About Best Buy
What are the regular operating hours for Best Buy in Edmonton at 9931 19 Ave NW?
Best Buy in Edmonton is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sundays from 10:00 AM to 7:00 PM.
Does Best Buy offer in-store pickup and delivery services?
Yes, Best Buy offers in-store pickup, curbside pickup, and delivery services for customer convenience.
Can I get product repairs and technology support at this Best Buy location?
Yes, in-house Geek Squad Agents are available at this store to assist with repairs, device protection, and additional home or business tech support memberships.
What payment options are accepted at Best Buy Edmonton?
Best Buy accepts American Express, Android Pay, Apple Pay, cash, financing options, MasterCard, and Visa.
Is the Best Buy Edmonton store wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking, though it does not have a wheelchair accessible elevator.
Where exactly is Best Buy located in Edmonton?
Best Buy is located at 9931 19 Ave NW in Edmonton, Alberta, inside South Edmonton Common.
Are there any electronics or mobile phone stores near Best Buy in South Edmonton Common?
Yes, nearby are other electronics and mobile phone stores like Freedom Mobile and Best Buy Canada (Edmonton South), which can be convenient for tech shopping and service needs.
What dining options are available near Best Buy in South Edmonton Common for a meal before or after shopping?
Nearby dining options include Montana's BBQ, LOCAL Public Eatery South Common, JOEY South Common, Moxie's Grill & Bar, Subway, Garden Bakery South Common, and Blanco Cantina, providing various cuisines and atmospheres.
Are there any outdoor gear or sporting goods stores close to Best Buy Edmonton?
Yes, MEC South Edmonton Common and Mountain Equip / Edmonton S #1 are nearby, offering outdoor and sporting goods ideal for customers interested in adventure and active lifestyle gear.
Where can I find other retail stores close to Best Buy in South Edmonton Common?
Nearby retail stores include The Brick (furniture and appliances), Winners (department store), Saks OFF 5TH (clothing), Bluenotes (men's clothing), Designer Depot, Urban Barn (home decor and furniture), and Michaels (arts and crafts).