Best Buy

Reviews

• KK

  Khristian Karl

  3 days ago
  1.0
  I had a disappointing experience with an associate named Dorcas Akyere while processing a return. The items I returned were completely unopened and unused. She even asked a coworker for clarification about the restocking fee and attempted to charged me for it, and the coworker confirmed that they were not used. Despite this, she still insisted and not listening to her co worker and touching my phone without asking me. What made the situation more frustrating was that she kept repeating the same process over and over instead of listening to the clarification that had already been confirmed. Her tone and approach came across as rude and dismissive, which made the experience very uncomfortable.
• DH

  Destiny Hilton

  6 days ago
  1.0
  I am beyond disappointed with the service at this location. My experience involved poor record-keeping, high-pressure sales tactics, and a complete lack of technical assessment. Despite providing my phone number and email confirmation of my previous purchase, staff were "unable to find me in the system." This caused significant delays and unnecessary tension. I brought in a Chromebook where the shell was disconnecting. Without even looking at the device, the staff member told me it was "pointless to fix" and that I should just buy a new one. When tensions rose due to their inability to find my records, a female supervisor/staff member became extremely argumentative and rude, offering no solutions other than "you have to pay." I was told I couldn't get physical warranty coverage unless the device cost over $300. When I finally agreed to buy a replacement, the warranty price was nearly the cost of the laptop itself. After feeling pressured into buying a new Chromebook for my daughter, I took my "broken" one to a professional IT team at my workplace. The diagnosis? It was missing a single screw. They popped everything back into place. There was nothing internally wrong with the device. Best Buy attempted to charge me hundreds of dollars for a new unit because they were too lazy or incompetent to perform a 30-second visual inspection. When I returned the unneeded new laptop, there was no apology for the misinformation or the poor treatment. Avoid this location. They prioritize pushing new sales over actual technical support or customer loyalty. They then send a general link saying they want to help look into it. I already had my IT department screw the screw in and fix it.
• HC

  Harpreet Chandhoke

  Mar 1, 2026
  2.0
  I recently visited Best Buy and unfortunately the customer service experience was disappointing. The first associate, Sagam, informed me that she couldn’t accept cash. I was then directed to another cashier, but they didn’t have change available, which made the transaction take much longer than expected. What was most disappointing was the overall lack of friendliness — there were no smiles, no greeting, and nothing that made the interaction feel welcoming. The experience felt cold and impersonal. I understand that retail can be busy and stressful, but a simple greeting and basic preparedness at checkout would go a long way in improving the customer experience. I hope the store takes this feedback constructively.
• ZH

  Zongze He

  Feb 24, 2026
  1.0
  I recently purchased a monitor at Best Buy, and the experience was extremely disappointing. The sales associate kept aggressively pushing the Protection Plan, even after I clearly and repeatedly stated that I did not want it. I declined so many times that I genuinely lost count. This behavior felt unprofessional and disrespectful, as my decision as a customer was completely ignored. Since Dell’s official website was offering a much better discount, I requested a price match. Although the associate eventually processed it, the entire process was very inefficient and unnecessarily slow. During the process, she repeatedly said things like, “You’re saving $300 from the price match, so why not just add that $300 to the protection plan?” This felt like psychological pressure rather than helpful customer service. The most concerning issue happened after the price match was completed. The total displayed price was about $300 higher than expected. I later realized that the Protection Plan had been added to my order without my consent. When I questioned the amount, she claimed it was just “system lagging” and attempted to proceed with the payment. If I hadn’t carefully checked the total and insisted on reviewing it, I might have been charged for something I explicitly declined multiple times. Only after I firmly insisted did she remove the Protection Plan. After that, her attitude noticeably changed for the worse. I understand sales associates may have targets to meet, but adding services without consent and pressuring customers is unacceptable. This experience seriously damaged my trust in this store’s professionalism. I hope management takes this issue seriously.
• EK

  Emircan Kuş

  Feb 19, 2026
  1.0
  I was honestly so excited about my Samsung 65” 4K UHD HDR QLED TV that I bought from Best Buy. From the first day I got it, I really admired it. The picture quality was amazing, the colors were so clear, and the screen size made everything feel like a cinema experience. I had very high expectations because it’s a Samsung QLED model from a trusted store, and I thought it would last for years without any issues. It felt like a big upgrade for me, and I was genuinely proud and happy to have it in my room. I expected top performance from a 4K UHD HDR QLED TV like this, especially from a purchase at Best Buy. But suddenly, out of nowhere, the screen started showing strange discoloration and bright patches on one side. I was completely shocked. I didn’t drop it, hit it, or damage it in any way. It just randomly started doing this. Seeing the screen like that was honestly very disappointing.

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