Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.6
1,871 reviews
5 stars
688
4 stars
498
3 stars
300
2 stars
107
1 star
278
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising knowledgeable and helpful staff, while others report rude and unhelpful interactions.
Product Availability
Customers frequently noted issues with stock availability and employees not being able to assist in locating items.
Sales Experience
Several reviews highlighted negative experiences during the sales process, including pressure tactics and lack of assistance.
Management Issues
Multiple reviews pointed to poor management practices, with some customers feeling ignored or mistreated by management.
Positive Staff Recognition
Certain employees received high praise for their exceptional service, indicating that there are capable staff members despite overall dissatisfaction.
- MKMax Kahler1 day ago5.0This is a massive 5-Stars for Ash in the Geek Squad Department. This was some of the best customer service I have ever experienced and working in that industry myself it really makes me appreciate it more. I had an issue with a laptop that had me banging my head against the wall because I just couldn’t get to the bottom of it. Ash had me in and out within maybe 30 minutes, fixed up and good to go. Extremely knowledgeable and I learned lots just in the brief conversation I had with him. I would highly recommend him, thank you Ash!
- EEEric Erol4 days ago1.0She said she is the manager but so rude. I was just gonna buy laptop. Oh my goodneeas her attitude is horrible. She hate her job. I wpuld never ever recommend this location of best buy. Just south common. People are friendly and helpfull. But definetely that manager has to go and do other job.
- YTYvoscia Takishi4 days ago2.0An employee here kept misgendering me, probably because I have a slightly androgynous face and am tall for a woman. This is utterly unacceptable in and of itself, but, on top of that, she had just viewed my ID which clearly states that I am female. As someone who has endured extensive harrassment throughout life due to not appearing hyperfeminine without makeup, I found this ignorance despicable. Your employees are in dire need of sensitivity training. Misgendering someone in Canada is technically a crime, as it can qualify as hate speech. I only gave this store two stars because I did receive the correct product when I picked it up. Otherwise, it would have been one star... or zero, if that were possible.
- MBMichael Berg4 days ago1.0Absolutely terrible service. I wasted 30 minutes just trying to find anyone who actually works here. When I finally did, she claimed to be the manager yet she was unbelievably rude and completely unprofessional. If this is how management treats customers, it explains why the service here is so awful. Huge disappointment. I do not recommend this location at all.
- BBBikDec 31, 20255.0Great service from Karan in Mobility and Cathleen in Customer Service/Web Pickup. Both were friendly, knowledgeable, and efficient, which made the whole experience smooth and stress-free. Really appreciated their help and professionalism.
Frequently Asked Questions About Best Buy
What types of pickup and delivery options are available at this Best Buy store?
This Best Buy offers in-store pickup, curbside pickup, and delivery services.
Where is the Best Buy store located?
The store is located at 10304 109th St. NW in Edmonton, inside the Oliver Gates Shopping Centre.
What are the regular operating hours of this Best Buy location?
The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Does the store offer any special price guarantees or promotions?
Yes, Best Buy Canada offers a Low Price Guarantee and has great deals featured in their online flyer.
What services does the in-house Geek Squad provide at this Best Buy?
Geek Squad agents can repair technology issues, protect devices, and offer perks through monthly home or business memberships.
What payment methods are accepted at this Best Buy?
They accept American Express, Android Pay, Apple Pay, cash, financing options, Mastercard, and Visa.
Is the Best Buy store accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking, but it does not have a wheelchair accessible elevator.
Can I find parking nearby when visiting Best Buy at Oliver Gates Shopping Centre?
Yes, there are Impark parking facilities nearby to accommodate visitors to Best Buy.
Are there places to eat near this Best Buy store?
Yes, customers can enjoy meals at nearby Mikado Downtown, a sushi and Japanese restaurant, or The Canadian Brewhouse, a sports bar and pub.
What public transportation options are available near the Best Buy store?
Bus Stop 1834, which serves as a bus station, is nearby and can help customers reach Best Buy conveniently by public transit.