I went to return/exchange a smart watch I had purchased at the Market Mall location. After waiting for about 10 mins the customer service agent struggled because she didn't know what to do. I asked her that I was concerned about my info on the watch as 1/2 of the screen had stopped working after a software update. She went and asked another girl and told me I needed to go to Market Mall, where I purchased it. I asked her why? She said they could not help me and needed to go. I asked for the Manager, she said he was in a meeting. Eventually the Manager comes out and indicated that he was not consulted and he was never in a meeting. He tried rebooting the watch and did a few things to remove my data from the device, and after about 45 mins I said, maybe I should go to the other store, he said I should because he is not able to fix or help. I ended up going to the other store in Market Mall, after about 2 hours and many stories, I had to contact the manufacturer myself as I found out BestBuy does not have after sale support in all in some stores, and the after sale they provide in a few is not comprehensive. I watched several BestBuy customer service talk to the Geek Team just to get dismissed with no support at all. At the end the customer suffer the consequences.
BestBuy has become a store you don't want to get even near. After the purchase you are on your own.
AU
Anna Usata-Umanets
Feb 15, 2023
5.0
Дуже приємний хлопець,Андрій,зробив все супер.
PS
Peter Scott
Jan 3, 2021
5.0
They have very good electronics and good service great customer service keep up the good work they have very fast hose to God bless you all happy New Year to you all
BA
Bob Askow
Dec 18, 2020
5.0
Knowledgeable
KB
Kevin Bardi
Oct 18, 2018
1.0
Best Buy has gone down hill with there service and stock since they bought out future store. Absolutely a joke to find any product there.
Frequently Asked Questions About Best Buy Mobile Kiosk
What are the pickup options available at Best Buy Mobile Kiosk?
Best Buy Mobile Kiosk offers in-store pickup services.
During what hours can I pick up my order at the Best Buy Mobile Kiosk?
Pickup is available Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Is the Best Buy Mobile Kiosk currently open?
The kiosk itself is not open for regular hours; it is closed all days of the week.
What forms of payment does Best Buy Mobile Kiosk accept?
They accept American Express, Android Pay, Apple Pay, Cash, Financing options, MasterCard, and Visa.
Is the Best Buy Mobile Kiosk accessible for people with disabilities?
Yes, the kiosk has wheelchair accessible entrances and parking, though it does not have a wheelchair accessible elevator.
Where is the Best Buy Mobile Kiosk located?
It is located inside the Market Mall at 3625 Shaganappi Trail NW, Unit Z029, Calgary, AB, T3A0E2, Canada.
Can I visit Foot Locker Canada near Best Buy Mobile Kiosk for sportswear?
Yes, Foot Locker Canada, which specializes in footwear and sportswear, is nearby and a great option for customers looking for sports shoes or apparel.
What are some nearby places where I can get eyewear after visiting Best Buy Mobile Kiosk?
Optiko Eyewear, an optometrist and eyewear store, is located nearby for your eyewear and eye care needs.
Are there options for food or snacks near Best Buy Mobile Kiosk?
Yes, Orange Julius, known for smoothies and fast food, and The Dapper Doughnut bakery are nearby for quick treats and refreshments.
What shopping options are available near Best Buy Mobile Kiosk besides electronics?
Nearby shopping includes Vans for clothing, LUSH for cosmetics and beauty supplies, and the CF Market Mall that houses various stores including mobile phone and sporting goods.