Best Buy Mobile

Reviews

• 5G

  5768dgmpickle Gordon

  Feb 26, 2026
  4.0
  Staff were easy to talk with, knowledgeable and helpful. Usually a great selection of items, that aren't elsewhere, or better priced.
• MB

  M B

  Feb 6, 2026
  3.0
  Some staff need to be trained on customer service
• AI

  Arfa Islam

  Dec 29, 2025
  1.0
  Very disappointing experience. I went in to purchase an iPhone with a return option plan and clearly stated that I wanted to stay with Bell. Due to poor communication, I was told a Freedom number could be used temporarily and switched back to Bell after returning my old phone. When I returned the next day to complete the switch, a different salesperson was extremely rude and condescending. When I tried to ask clarifying questions, he shut me down and spoke to me in an unprofessional and dismissive tone. Instead of helping resolve the confusion, he became aggressive and insisted the plan was always meant to be with Freedom. Miscommunication can happen, but disrespectful behavior toward a customer is unacceptable. I expected much better service from Best Buy and hope management
• AA

  Arshh Aneja

  Dec 8, 2025
  1.0
  Staff behaviour very bad. bad experience of my life.. Hasssan name boy very rude. he did not help me for purshase something. store should be his guy fire. i will never ever visit this store.
• AJ

  AliMery J

  Dec 5, 2025
  1.0
  This happened a few days ago (around 5 days ago), and I’m STILL angry about it. I came to pick up my AirPods Max at Best Buy Mobile in Sunridge Mall, and the experience was honestly humiliating. The employee asked for ID. I didn’t have the physical card, but I had a photo of my valid Canadian passport, and he said that was fine. The second I showed him, he snatched my phone out of my hand and started laughing hysterically like I was some kind of joke. He kept saying, “That’s not you, that’s too young,” and then had the nerve to tell me, “Next time you need an actual Canadian passport.” I literally told him it IS a Canadian passport. What does he think I showed him? He continued laughing in my face, completely unprofessional, disrespectful, and totally out of line. I walked out feeling embarrassed, angry, and honestly shocked that anyone working in customer service behaves like that. I will never return to this location. And honestly, I hope this place shuts down — this isn’t even the only bad review they’ve gotten this week. Clearly the problem is the staff.

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