Best Buy

3.8
1494 reviews

About

Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products. In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Best Buy
8180 11th St. Se,Unit 300, Calgary, AB
T2H3B5, Canada

Hours

Reviews

3.8
1,494 reviews
5 stars
686
4 stars
347
3 stars
150
2 stars
62
1 star
249

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, others were criticized for rudeness and lack of support.

Product Availability

Customers expressed frustration over discrepancies between online inventory and in-store availability, leading to disappointment when items were not as advertised.

Warranty Issues

Several reviews highlighted dissatisfaction with warranty services and customer support, particularly regarding product repairs and returns.

Sales Practices

There were complaints about aggressive sales tactics and unclear pricing, leading to perceptions of dishonesty in transactions.
  • JT
    Jaskarn Tamber
    Jan 5, 2026
    5.0
    I’ve been going to this Best Buy for about 3 years, and honestly, the only reason I keep coming back is Komal. He consistently goes above and beyond every single time I’m in the store. No matter how busy it is, Kamal is an assistant store manager and he always makes time for me, answers all my questions, and makes sure I leave with exactly what I need. Customer service like this is rare. Kamal is knowledgeable, patient, and genuinely cares about helping people—not just making a sale. Because of him, this Best Buy feels welcoming and worth returning to again and again. If you’re thinking about visiting this location, do it—and ask for Kamal . He’s the reason this store deserves a 5-star rating.
  • MW
    Mike West
    Jan 4, 2026
    5.0
    Jan 4 2026: Hemant at Geek Squad was excellent at restoring my Chrome on my new computer; Hemant is a wizard and took his time with my old unresponsive computer and got all my Chrome tabs back for transferring to the new computer! Thanks and I will refer people to Hemant at Geek Squad!
  • MZ
    Maximo Z
    Dec 28, 2025
    1.0
    I bought a chair online and went to pick it up at this store. When I got there the lady said they didn’t have it and “went to go check”. I told them they did so she checked the warehouse and they had it. She told me she couldn’t give it to me because the bank didn’t authorize the purchase but they did, so I had to buy it in store. All to get commission. Greedy people.
  • WW
    WPF
    Dec 22, 2025
    5.0
    Received outstanding service today from Shane who works in the tv/audio department and demonstrated excellent product knowledge. He went out of his way to ensure I had the correct home theater receiver for the set-up I have with my speakers and tv. Even sought out a discount for me when I upgraded to a unit that wasn't on sale. Great job Shane, Best Buy will do well with staff like yourself and it would be excellent if they gave you some additional recognition.
  • ME
    Mayce Essam
    Dec 15, 2025
    5.0
    Cody, Jaspreet i can't thank you enough for all the help and support you gave us to replace our 98inch TV with a better brand after the issues we had we really are happy with our purchase and with the great experience we got and the support and how you were eager to solve the issue we can't thank you enough. Jaovanni at customer service thanks for being a great listener and raising the ticket once you understand the issue and how understandable you were and how you expediteit for us. We really appreciate every single one of you and I would for sure come back for more stuff in the future.....Merry Christmas all.

Frequently Asked Questions About Best Buy

What products and services does Best Buy offer at this Calgary location?

Best Buy specializes in electronics including computers, accessories, mobile devices, TVs, home theatre, video games, and more. They also offer Geek Squad tech support for repairs and device protection.

What are the store hours for Best Buy in Calgary?

The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM, with some variations on holidays.