Business Details
About
Electronics StoreHome Theater StoreCell Phone StoreComputer StoreVideo Game StoreAppliance StoreCamera StoreHome Automation ServiceOffice Supply StoreSchool Supply Store
Electronics store chain specializing in computers and accessories, mobile devices through Best Buy Mobile, TVs and home theatre, video games, and many other product categories. Customers can reserve products online and pick up in-store, or shop online and get free shipping on orders over $35. Best Buy Canada offers a Low Price Guarantee and a wide selection of the latest and greatest tech products.
In-house Geek Squad Agents can take care of any technology issues, whether it’s repairing problems, protecting valuable devices, or providing extra perks with monthly home or business membership.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
1,172 reviews
5 stars
483
4 stars
308
3 stars
130
2 stars
54
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees received praise for their helpfulness, others were reported as rude or unprofessional.
Staff Knowledge
Several customers highlighted knowledgeable staff who provided excellent assistance, while others experienced staff who lacked product knowledge.
Communication Issues
Customers faced difficulties in reaching support, with long wait times and unhelpful automated systems leading to frustration.
Product Availability
There were complaints about misleading stock information and issues with product availability, leading to customer dissatisfaction.
In-Store Experience
Inconsistent in-store experiences reported, with some customers feeling ignored while others received attentive service.
- WWWalkerNov 13, 20255.0Nicole and Haleigh at Best Buy Calgary were exceptional to deal with. They went above and beyond to resolve an issue that was really beyond their scope and ensured everything was handled smoothly. Their professionalism and dedication were greatly appreciated. Thanks again!
- HRHarshdeep RandhawaNov 12, 20255.0shout out to my boy Roy over at Best Buy. The best salesperson in the game. Helped me out and gave me a sweet deal. bless up Roy!!!
- APAndrew PunNov 4, 20251.0I purchased a new iPhone from the cell department in September 2025. I was informed by the sales rep that Best Buy stores are unable to exclude any service fees and then instructed to go through my service provider. However, since then, my service provider has confirmed that any service fee must be handled by the store since it was purchased there. The sales rep gave wrong information and pressured me to complete the contract, hence the once star review. I also requested a call back from the store manager but have not received any call back.
- RERhyalle EverhartOct 29, 20253.0Geek Squad workers were excellent, it's the business overall that's the problem. Geek Squad called me and I need to call them back but there's not directline to get to them. I tried 3 different numbers talking to bots and the only line required me to give them the case number which is on the slip for the repair they gave me. Yeah, but not everyone is going to carry that paper when they're out. It took me AN HOUR to reach someone who can help me but they were a 1-800 line from elsewhere and needed a ton of info. The budget saving idea is causing a major headache for customer service and I'm considering cancellation my membership cuz this is just awful. Why would I sign up for a company that makes it hard to reach a department I need to have a simple question answered? I hope they can re-evaluate the worth. The online chat gave me a number I already tried and doesn't let me connect. Another worker gave me their direct line (finally) but no one picked up). ALL I NEEDED WAS TO TELL THEM TO GO AHEAD AND REINSTALL A NEW DRIVER FOR ME. At 1.5h of trying, I still haven't been able to get this message across to them. Absolute headache!
- MLMaksym LiubkaOct 24, 20255.0very good and fast service I really like that they communicate with you very pleasantly and carefully
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy at 5111 Northland Dr. Nw, Unit 350 in Calgary?
Best Buy is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
What pickup and delivery services does Best Buy offer?
Best Buy offers in-store pickup, curbside pickup, and delivery services.
What payment options are accepted at this Best Buy location?
This Best Buy accepts American Express, Android Pay, Apple Pay, Cash, Financing, MasterCard, and Visa.
Can customers get their electronics repaired at the Best Buy Northland store?
Yes, Best Buy offers in-house repair services with their Geek Squad Agents to handle technology issues and protect devices.
Does this Best Buy location offer wheelchair accessibility?
Yes, the store has wheelchair accessible entrances and parking, but it does not have a wheelchair accessible elevator.
Is there free shipping available for orders placed online at Best Buy?
Yes, Best Buy offers free shipping on online orders over $35.
Where is Best Buy located in Calgary and what shopping area is it part of?
Best Buy is located at 5111 Northland Dr. NW, Unit 350, in the Northland Village shopping area in Calgary, Alberta.
Are there places to eat near the Best Buy at Northland Village?
Yes, nearby dining options include Thai Express, Popeyes Louisiana Kitchen, KFC, Cora, Subway, Noodlebox, Supplement King Calgary Northlands, and COBS Bread.
What nearby services can I find near Best Buy if I need postal or financial assistance?
Nearby services include Canada Post for mailing needs and Liberty Tax Service for tax assistance.
What other retail and service stores are nearby Best Buy in Northland Village that customers might find useful?
Customers can find Payless ShoeSource, Bell, MasterCuts hair salon, Northland Village Dental Centre, La-Z-Boy Furniture Galleries, Halloween Alley costume store, Diva Salon Spa, LensCrafters, and Deza's Bridal nearby.