Best Buy

Reviews

• JS

  Jesvin Sarwara

  Apr 19, 2026
  5.0
  Geek squad was great! Shout out to Kuldeep and Bhawna, even though she was busy, Bhawna immediately figured out the issue with my laptop and took the time to make sure it was nothing more serious. She gave fast and effective advice!
• PN

  Paul N

  Apr 9, 2026
  1.0
  Terrible service. Came to my house with a broken washing machine, then tells me it will take another week for another one. With no compensation. Do not buy from them, if I could give a 0 star I would.
• PM

  Patrick M

  Apr 9, 2026
  5.0
  I came in with an ASUS ROG in mind and left with an Alienware 32 4K QD-OLED (AW3225QF), and I couldn't be happier. Peyton found us as soon as we walked into the section and actually knew his stuff. Not just specs off a card either, he was genuinely into it. We had a really great conversation and then I told him I just needed a few minutes to process. He gave me some space, I did a bit of my own research online to verify things, and by the time he came back to check in I was pretty much ready to buy. It works perfectly with my PS5 Pro and MacBook Pro straight out of the box, no setup needed. After I loaded it into my car I found it $250 cheaper on Dell's website. I walked back in and Mike price matched it right away and refunded me on the spot. Super easy. Overall a really great experience. I love the monitor so much that I'm already looking at Alienware Area-51 desktops, so make of that what you will.
• SB

  Sidney Biko

  Apr 8, 2026
  5.0
  Payton is a GEM of an employee! He helped me get the exact item I was looking for and was very good at explaining all parts of the billing and letting know what I was getting into. He is a very charismatic individual and made the whole process very easy!
• AB

  alaa bk94

  Mar 28, 2026
  1.0
  I had an extremely frustrating and unacceptable experience with a sales representative at Best Buy, and I feel obligated to warn others. While I was shopping, a representative approached me and asked about my current phone plan. I told him I was paying $45/month with Fido. He immediately claimed this was too expensive and pushed me to switch to Rogers, promising a plan for $35/month or around $29/month with automatic payments. Before agreeing, I specifically asked about any setup or account fees, and he clearly assured me that everything would be fully waived. This turned out to be completely false. After activating the service and checking my Rogers account, my first bill was $115. When I went to an official Rogers store to understand what happened, they explained that the setup fee was not waived at all and instead would only be credited back at $5 per month over 16 months. At no point was this disclosed to me. This is not a small detail, it is critical information that directly affects the cost, and hiding it is misleading. What makes the situation even worse is that I personally know others who had this same fee fully waived within days. So not only was I misled, but I was also treated unfairly compared to other customers. When I returned to Best Buy to address this, they refused to take any responsibility. Instead, they told me to deal with Rogers myself or switch to another provider in exchange for a gift card, which is completely irrelevant and does not fix the issue they created. This experience clearly reflects dishonest and deceptive sales practices aimed at closing deals and earning commission, without transparency or respect for customers. Giving incomplete or misleading information to pressure customers into switching carriers is simply not acceptable. I strongly advise anyone dealing with in-store mobile representatives at Best Buy to be extremely cautious. Do not rely on what they say, verify everything directly with the carrier before making any decision. I will be escalating this issue further and filing a formal complaint with consumer protection authorities.