TopHAT Logistical Solutions

Reviews

• JM

  Jordan McTaggart

  Feb 19, 2026
  1.0
  How is this company even in business? Read these reviews. Delivery driver shows up FIVE HOURS EARLY when I’m at work. Won’t wait or come back an hour later. Won’t answer to reschedule the delivery. I’ve called the company over 20 times and they won’t return a phone call. Trash. I’ll be reporting to the BBB.
• JS

  Judy Shoemaker

  Jan 22, 2026
  1.0
  Horrible company. I don’t know why Wayfair uses them as it’s just hurting them. I purchased a couch and loveseat and was supposed to have full service, but this company told me that they have 3 deliveries left and could not set up my furniture as it was supposed to be. They left me with 2 giant boxes in my entryway and left
• SP

  Stanced Polestar*

  Dec 31, 2025
  1.0
  I can't even begin to understand how this company is still in business! Our house is being renovated and we ordered tile from Wayfair to be delivered to us in NE Iowa. The tile was supposed to be delivered over a month ago and we still haven't seen it. Nobody answers phone calls, nobody calls back, and nobody gives us any information whatsoever. Wayfair also can't do anything about it either, so here we are - thousands of dollars in tile is lost, our house can't get finished until it arrives, and we're basically not in a good spot now because of it. I would NOT recommend TopHat Logistics whatsoever. This company needs to be looked into, because I suspect there's a lot of fraud going on here. Unprofessional service is an understatement here.
• LW

  Lane woltz

  Feb 9, 2023
  1.0
  Because of this company i have had to reschedule my delivery 8 times over the past 3 months! They also never answer the phone i have attempted to call dozens of times, and their employees send rude and arguementative messages to me when notifying me they yet again arnt going to be able to deliver my furniture. I still do not have my order and likely never will.
• MI

  Marlow May I?

  Jun 21, 2022
  1.0
  They initially came as planned with my new fridge and stove from Sears but advised me the fridge was damaged and that I should refuse it. My floor was scratched as they removed my old range first and when I brought it to their attention, one of the delivery people said he was doing me a favor by delivering it and his warehouse manager had told him not to? 🤷‍♀️ So two weeks later another fridge comes=no damage and the two different guys delivering said they could not install it but could drop it off so it's sat on my porch wrapped in tarps by me for a month till the 3rd duo of guys came and put it in my kitchen. Upon discussing the problems with the local warehouse manager Thomas, he agreed to compensate me $100 for my floor scratches and after l updated the incorrectly 2017 dated letter & signing/sending him back the claim form and also reminding him two times via text and email I've yet to receive my compensation for the scratched floor, and it's been months. (I guess talk is cheap & his promise means nothing) 😞 I wouldn't recommend them. 👎👎👎👎👎 1 Star is too high.

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