Tysons Self Storage

Reviews

• KS

  Kenneth S

  Jan 24, 2023
  2.0
  Don't really know about the storage but called twice and left a voicemail but never got a reaponse
• CW

  Clelia Walters

  Oct 14, 2022
  1.0
  Avoid Koons! I used the concierge service for a simple oil change and 24 hours later still have not received my van back. My Toyota Sienna minivan needed an oil change. I found that Koons was offering a deal for $59 synthetic oil with concierge pickup and dropoff service. Great. So I clicked the associated button to make an appointment and chose 8am on Thursday (yesterday). I requested that the van be returned by 4pm if at all possible, knowing that they only can guarantee same day but not a specific time. I received a confirmation email that my car would be picked up at 8am on the date of service. On the date of service, at about 10am I had not heard anything from Koons. No one had come to pick up the car or reached out about the delay. I called Koons and the dispatcher said of course they hadn’t come yet. McLean is the last location to be picked up. I asked why they allow appointments to be made for McLean zip codes at times when they don’t actually offer service. He said it must be my first time using the service. Why that was relevant, I can’t say. The man on the phone assured me the van would be picked up by 11. 11 came and went. A nice gentleman finally arrived at 11:15 and took my van for the oil change. That’s when the real problems began. At 4pm when the van was not returned I was slightly annoyed but not alarmed since I knew the policy of same day return but no time guarantee. At 6:30pm I still hadn’t heard boo from anyone and I was alarmed. I called Koons. No on the service department picks up the phone, ever. The same goes for the dispatch team. I finally managed to get a receptionist who fields calls for people wanting to make appointments for service. I explained that no one had followed up with me all day and that my van was still at Koons and was supposed to be returned. I just wanted to talk to someone to pay and get my car returned to me. That person could not get through to anyone in service either but sent a message to that team. Since service closes at 7pm, I called again 5 minutes later when no one had responded. Same long phone call with an end result that the receptionist sent an escalation message to the service manager. Still not response. I kept calling until 7:15, when clearly everyone was gone. I have 3 escalation messages that were supposed to be sent and multiple messages to both the service and concierge team. No one ever reached out to me on Thursday and I did not get my van back. Friday morning, I started calling again at 6:30 am. Same deal. Receptionists cannot speak to actual people and are not located in the same building. I also called the service department directly and left 2 messages and the concierge department and left 2 more messages. It is not 8:11am and still no one from Koons has emailed or called me. I had no way to take my kids to school this morning. This is a complete failure in process. I am hoping I get my van back without having to call an Uber to go track it down. We’ll see. If I were you, I would think seriously before using this very flawed service.
• MF

  Marcus Ford

  Dec 5, 2018
  5.0
  - Great customer service - Proactive about solving any administrative issues - Great communication - Easy access - HIGHLY recommended!
• MM

  M. Moore

  Oct 8, 2018
  5.0
  No problems with my 2-year stay and it was a pleasure doing business with Julia. Great, flexible service. None of the corporate nonsense of the big, impersonal storage places that are anything but "EZ" or "Smart." There are still good old-fashioned, service-oriented, human-run institutions on the planet. Tysons Self Storage is one of them :)

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