RS
Rachael Schwartz
5 days ago
The worst movers I have ever used
I have moved several times in my 68 years, and my experience moving from California to Texas with NorthStar was the worst I have ever had with a mover. My framed artwork (two posters, a batik from Indonesia, and a lithograph) completely disappeared once the packers in Berkeley took it. When the boxes arrived, some of them were smashed in and it was clear they had not handled my goods with care. Multiple items were damaged. Administratively, they were equally awful. I asked them to provide all written terms and conditions upfront before I signed and put down my deposit, and they assured me they done this, but at the last minute, when I obviously couldn’t hire another mover, they insisted that I sign additional terms that were very one-sided in their favor. (I did not sign these and made notes on the document regarding the duress they were putting me under.) For the document authorizing the final credit card payment, they tried slipping in a provision saying that I authorized them to make any other charges they wanted. (I removed that language, but it was a pretty sleazy trick to try to pull.) Then, when they delivered my goods (minus the artwork), the driver insisted that I sign a document saying I had received everything, which was clearly false. When I explained this, he threatened to take all of my goods back if I did not sign. (Again, I did not sign, but made notes regarding why on the paperwork.) I would never use this company again.