Our experience with Jason and Aggieland Moving was extremely frustrating and honestly left us feeling taken advantage of.
We hired them to help prepare a family home for sale by cleaning carpets, steam-cleaning tile, and doing some light decluttering/straightening before listing photos and showings. Before the work started, we had a very clear conversation about budget limits and concerns and were told the job would involve around 1–2 hours of decluttering and roughly 3–4 hours of cleaning.
Instead, the scope of the work ballooned far beyond anything we discussed or reasonably expected. 9 hours of cleaning and 5 hours of decluttering! We later learned they had packed up large portions of the garage, removed artwork from walls, packed belongings into numerous boxes, and performed additional services that we never specifically requested or approved. Now we don’t know what possessions are where and what might be unaccounted for.
The biggest problem was not even the final invoice itself — it was the complete lack of communication while the costs were escalating. At no point did anyone stop and call us to say, “This is turning into a much larger project than expected — do you want us to continue?” Had that happened, we would have had the opportunity to make informed decisions and set boundaries.
Instead, it felt like the company treated an estimate as an open-ended authorization to keep adding labor, packing materials, and billable hours based solely on their own judgment of what was “necessary.” As the customer, that was deeply uncomfortable and created a real “blank check” feeling.
We were especially shocked by the $595 charged for packing supplies and by the fact that extensive packing/organization services were performed without us expecting any packing. We never hired them for a packing service. We hired cleaning and light organization and decluttering work.
The communication after the fact only made things worse. Rather than acknowledging that there may have been a misunderstanding or breakdown in expectations, the response was essentially that everything they chose to do was justified because they believed it improved the sale-readiness of the home. That may have been their opinion, but customers should still have the right to approve major changes in scope and cost before the work is done. Just because they call work “necessary” doesn’t make it so, and it benefits their profits to call anything they do “necessary.”
Most concerning was being threatened with “Theft of Service” allegations while we were still actively trying to understand and resolve the dispute in good faith. That escalation felt unnecessarily aggressive and intimidating.