Ship Smart Inc. In New York City

Reviews

• EL

  Erin Long

  Feb 5, 2026
  5.0
  Robert at Ship Smart has been incredibly helpful and kind in helping me navigate my move. He's quick and responsive. I feel supported and taken care of. Highly recommend and will use for my next move!
• AD

  Aradia Diamon

  Jan 3, 2022
  1.0
  Please do NOT use this company. The company lost all of our boxes (34 total) and has not attempted to offer us any kind of compensation. They do not know where our belongings are, and have not contacted us since October of last year (our things were initially picked up on July 27th, 2021). Here is a summary of our experience: — Contacted Ship Smart to move studio’s worth of boxes (34), a couch, mattress, chair and keyboard. We were given an initial estimate. We were also ensured that our belongings would be shipped out and delivered within 4-5 weeks. — The boxes and furniture were picked up on July 27, 2021. Afterward, we did not receive any communication until we called them on August 16, 2021 tp check on our delivery. We were told that they could contact us back at the end of the week to let us know when our belongings would be shipped and that it was not palletized at time of call. — We received no call back and we reached out again that same week only to be given the answer that it would be the next Wednesday (08/25/21) that we would have the final weight and cost. — The day came and went without a callback, so we reached out again multiple times over the remainder of the week (08/25-27) and kept hearing the same update — that it is not palletized nor ready and we could expect a call back next week. — Again, silence from Ship Smart for the following week (08/30 - 09/03) except when we initiated the calls. No direct answers, only "let me check with the warehouse and get back to you." We never received a callback once. On 09/10/21, we called once again to try and escalate the situation even more. — A couple of decent days passed with communication (09/13-15), but then no more updates from Ship Smart. We received a communication explaining that our partial shipment (large furniture) was to be delivered the next week on the week of 09/20-24. — The following week, we received our couch (damaged and missing pieces), office chair, mattress and a few art pieces on 09/29/21. We called three times between 09/30 - 10/01 but no answer or callback until late 10/01. — We received a call to say that our stuff might have been shipped with another order (didn’t directly confirm that this was the case). — They confirmed that they could not find our boxes and that they had discovered they had been lost for a while. We were not once alerted to this fact, even though we had been calling them numerous times. — We (as of 1/3/22) still have yet to receive our 34 boxes. We have not been contacted by Ship Smart since 10/13/21. Since losing all of our belongings, we have had to spend an immense amount of money rebuilding our home and our lives. Absolutely no attempt has been made by Ship Smart to right this wrong, or compensate for our lost in anyway. This is a shameful business. Please — for yourself and your family — do not use them.
• BA

  Bob Allen

  Aug 3, 2020
  5.0
  Great customer service from Ana Mayer, super helpful. Stay away from Jim if you are looking for good customer service.
• AF

  A. K. F

  Mar 27, 2018
  5.0
  Affordable and reliable shipper
• JL

  Jenni Lipa

  Nov 1, 2017
  1.0
  I was promised a quote within 24 hrs of my initial phone call. Several calls and 72hr business days later, still no quote. I then told them not to bother and was immediately sent a very expensive quote. I had call Arrow Express in the meantime and received a quote within 10 mins for only 20% of what Shipa Smart charged me. Arrow Express responded immediately and were true to their original quote.

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