Flex Moving Inc

Reviews

• MF

  Marco Ferdinandi

  6 days ago
  1.0
  I had a terrible experience with Flex Moving & Storage and would strongly caution anyone against using them. I booked and paid for their labor-only service for 3 movers for 2 hours. Only 2 movers showed up. That is not a minor issue — that is Flex failing to provide the service I purchased. Because Flex was short one mover, the unload took 2.5 hours instead of the 2 hours it should have taken. Then, instead of owning the mistake, Flex charged me extra for the additional time caused by their own staffing failure. That is ridiculous. They sold me a 3-mover service, delivered a 2-mover service, and then billed me more because the understaffed job took longer. In other words, Flex failed to provide the labor I paid for and then tried to make me pay for the consequences of that failure. When I disputed the bill, their response was even worse. They told me I needed to provide “documentation” proving only two movers were there. Apparently the customer is supposed to stop in the middle of a move, create an evidentiary record, and prove the company did not send the crew it promised. Flex should have its own dispatch records, check-in records, time records, GPS records, or basic internal documentation showing who actually showed up. Instead, they pushed the burden onto me and acted like no adjustment would be made unless I could prove the absence of the third mover they failed to provide. The two movers who actually showed up worked hard. This review is about the company, not them. Flex’s handling of this was unacceptable from start to finish: understaffed appointment, longer move, extra charge, no accountability, and a dismissive billing response. I would not use Flex Moving & Storage again, and I would not recommend them to anyone. If you do use them, document everything — take photos of the crew, track the timing yourself, and assume you may have to prove the obvious if they fail to deliver what you booked.
• FM

  fawn moon

  Jun 16, 2026
  5.0
  All in all a great experience. 5 of the 6 movers were amazing!!! The other one, oooo bad! But all my belongings arrived in one piece, on time without a scratch. A little different than traditional movers work, but would recommend them to anyone! Ask for Alrick, David, Christian or Brandon!!
• KC

  Kriya Carbonell

  Jun 9, 2026
  5.0
  I recently used Flex Moving for the first time and had an excellent experience from start to finish. The team was professional, punctual, and incredibly efficient. They arrived right on time, handled all of my belongings with care, and made what is usually a stressful process feel smooth and effortless. Communication was clear throughout the move, and the movers were courteous, organized, and respectful of both my time and my property. Everything was packed, transported, and unloaded seamlessly without any issues. I highly recommend Flex Moving to anyone looking for a reliable and professional moving company. They exceeded my expectations, and I would absolutely use them again for future moves. Thank you for making my move such a positive experience!
• CZ

  Christopher Zhang

  Jun 8, 2026
  5.0
  Victor, Adrian, and Juan were incredibly friendly and professional in moving our apartment items from New York City to Chicago. Our items were transported with no damages and they were communicative in every step of the process. I highly recommend Flex Moving to anyone looking to move items as I've had nothing but positive experiences.
• JM

  John Modzelewski

  May 31, 2026
  5.0
  Starting with the quote over the phone, this was the easiest process and best outcome I could have asked for. I highly recommend Flex Moving! Bob was great over the phone and I got an amazing quote offer in minutes. Then the day of the move Isai and his team arrived early! They communicated the whole time up to the point they arrived. Keeping me notified so I didn’t feel rushed! Then his team did an amazing job. Packed up in less than 2 hours and unpacked with everything put together and placed where I specified even faster! I will be using them for all my moves in the future!! (I rarely leave reviews but Flex Moving left a great impression with me and deserve high praise). The price I paid at the end was exactly as I quoted as well! Thank you Flex!