GB
Goutham BVSRK
4 days ago
Absolutely outstanding experience with AAA Movers! They helped us move from our apartment into our new home, and the entire process was smooth and completely hassle-free.
Everything arrived safely with zero damage, and this was especially important for us with an infant at home. The team was professional, efficient, careful, and made what could have been a very stressful transition feel incredibly easy.
A special thank you to Nate, Zach, and Dave — they were truly extraordinary. Nate in particular did a fantastic job coordinating everything and made sure the move was completed well ahead of the anticipated timeframe without compromising on care or quality.
Moving with a baby can be challenging, but AAA Movers made the entire experience so much easier for our family. We couldn’t have asked for a better team or a smoother move.
Highly recommend AAA Movers! ⭐⭐⭐⭐⭐
I hope this review helps others avoid the experience I had with Triple AAA Movers.
I booked my move a week in advance, and the movers were scheduled to arrive at 12:00 p.m. Unfortunately, they did not arrive until 5:00 p.m., despite my making multiple follow-up calls to the office throughout the day. When they finally arrived, they spent nearly the first hour doing very little, causing even further delays.
Before the move began, I was asked to sign documents on their phone without being given adequate time to read or understand what I was signing. I found this to be unprofessional and inappropriate.
The crew included Jared and another mover whose name I unfortunately do not remember. During the move, my bed was broken. When I calmly raised the issue, the other mover became rude, raised his voice, and yelled at us instead of taking responsibility or offering an apology. His behavior was completely unprofessional and made an already stressful situation even worse. No customer should have to endure that kind of treatment.
The problems did not end there. Triple AAA Movers sent a truck that was too small for the move, leaving several of my belongings behind, including my freezer. As a result, I had to pay additional charges to have the remaining items transported the following day. This inconvenience and extra expense could have been avoided if the company had sent the appropriate-sized truck from the beginning.
They also damaged my couch, which I purchased for $6,000. It was left with noticeable dents, deep scratches, and a large tear in the upholstery. The damage was significant and completely unacceptable. I documented everything with photographs immediately after the move and promptly reported the damage to the office. I also filed a claim with Triple AAA Movers, but they refused to take responsibility or provide any compensation. Instead, my concerns were dismissed, and I was left to bear the cost of the damage.
The damage to my bed was so severe that it was no longer usable. I ultimately had to throw it away and, as a result, I am currently sleeping on the floor while I figure out how to replace it. This has caused significant inconvenience and additional expense.
In total, I paid $1,300 for this move, yet I experienced a five-hour delay, an undersized truck that required a second trip at my expense, damaged furniture, a broken bed that had to be discarded, unprofessional and disrespectful behavior from a crew member, and a complete lack of accountability when I reported the damage. This is not the level of service any customer should expect after paying for professional movers.
I sincerely hope management begins taking customer complaints more seriously. No customer should pay for a service that results in damaged property, additional costs, and then be left without any meaningful resolution.
If anyone would like to see the damage, I am happy to share the photographs. They clearly show the dents, deep scratches, torn upholstery on my couch, and the broken bed. Trying to find where to upload pictures invain
