Cardinal Van & Storage

Reviews

• VB

  Vernon Barnett

  Sep 17, 2023
  1.0
  The worst company with staff that do not care about missing shipments
• BA

  Baillie Adams

  Jul 7, 2023
  1.0
  Watch out for this company!! They put codes on almost EVERYTHING on my inventory saying everything was soiled, bent, scratched, damaged, etc when it wasn't! I had to dispute my whole inventory. The company is teaching their employees to do this so they don't have to pay out claims. On the inventory form it literally says "omission of these codes indicates good condition except for normal wear and tear." There is absolutely no reason all of my stuff should've had those codes. And she never once got me and said anything was wrong with my things. And when I confronted her and asked her where something was bent or scratched on one of my pieces of furniture she couldn't tell me. It is absolutely ridiculous they are trying to rip people off like this. Make sure you write that you dispute the inventory and sign it if this happens to you!
• AB

  April Bybee

  Sep 30, 2020
  5.0
  Very Friendly...:)
• AB

  Alina Babers

  Apr 4, 2018
  1.0
  I the beginning everything was smooth. They packed the stuff properly and put everything in the inventory. However, when Household Goods inspector left they started packing in such a disrespectful manner I can only relate to if my belongings were trash that they were disposing of. After asking them to handle my belongings with care they ignored me and continued to mistreat my belongings as well as roll their eyes and sigh as if I was in convincing them. They attempted to put wet basins, books, clothes, and fine china in one box without sorting the items, they put very little thought, effort, showed no attention to details by grabbing the first thing they seen and forcefully shoving items into a box regardless even if it was fragile. When I ask them to redo the job they continued to roll their eyes as if I was asking them to do something that was not included in their responsibilities. When I asked the packers to indicate details in the inventory they refused to do so, saying that they cannot go into details and cannot spend in my house more than two hours. Therefore, the inventory that they forced me to sign is INACCURATE AND INCOMPLETE. If something is going to be lost or damaged, it would be hard for me to prove what they put in the boxes because they mixed everything up, very expensive and comparatively cheap stuff, unworn shoes and handbags and those that I already worn without specifying what exactly is included in each box, making it impossible for any inventory to be accurate. When the packers dissembled the mirror and the dresser they told me that the driver should put it in his own inventory. However, when they packers disappeared (see below) the driver refused to do so saying that since the packers had packed the mirror he cannot include it in his inventory and bear a responsibility for items that he did not pack. The packers refused to provide cardboard boxes for majority of my items saying that they do not have enough boxes and just used boxes that I gave them. If I had not provided them with packing materials like bubble wrap, packing peanuts and my own towels, they would have put my mirror in a box without protective material inside and ship it like this. Te packers refused to repack the brand new glass table despite the fact that I explained to them several times that when I was buying the table the sales assistants did not properly pack the item. Since the packers refused to re-pack the table, the chances of the table being destroyed in transition from here to other state increased significantly. However, they replied that they do not have boxes for my glass table. After the packers disappeared without completing the inventory properly, the driver told me that most likely the glass is going to be broken since the packers had not bring a crate. I had to provide the driver and his assistant with all packing materials that I have and even had to give away my new towels that we had to put around our new furniture to protect it against scratches because the packers just disappeared without saying a goodbye. I do not think it is professional for packers to come without any proper packing materials and roll their eyes every time I ask them to pack the stuff properly and then run away. This is not my responsibility as their customer to provide them with everything. The packers told me that we needed to review the inventory and once we are done they will continue packing my stuff. After forcing me to put my signature on their papers and telling me that everything is 100% insured and I will get a 100% reimbursement even if the inventory is not complete and accurate, they said that they need to grab some boxes from their car and that they would come back to help the driver to pack my mattress and springs box, as well as other stuff that needed to be packed. However, he left and never came back. As a result, I was left with unpacked stuff. I will need to go to the post office and ship it to other state. Horrible job!

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