Gentle Giant Moving Company, Inc.

Reviews

• DG

  Daniel Gordon

  Aug 7, 2025
  1.0
  Their driver crashed into my BMW and drove on as though nothing happened. Two weeks later, their insurance will not take my call and e-mailed me that they are not interested in speaking with me because "my insured has 30 days to comply," whatever that means. I supplied them with dash cam footage and a CHP report naming their driver's unsafe lane change as the cause of the accident. The female co-owner, who did not provide her name, said she "doesn't know the process" and did not even care to take my information. She was not interested in receiving the CHP report or dash camera. Avoid this unethical company.
• BH

  Brad Hall

  May 6, 2021
  5.0
  Amazing experience with them. From the quote to the day of. Their crew was amazing very quick, friendly and professional. I will definitely use them again!
• TT

  troutslayer01

  Jan 21, 2021
  5.0
  Well my experience will be different I would assume. I was a vendor performing a service , but as far as I could see its a huge wearhouse very organized and professional staff
• PH

  Patty Hughes

  Jun 5, 2019
  1.0
  My husband and I have used Gentle Giant for local moving and storage for ten years. In October 2018 we went to the warehouse in Hawthorne and selected items that had been in storage for several years to be shipped to our new home in the state of Washington. The furniture to be shipped included numerous items purchased from Baker Furniture as well as Persian rugs. Gentle Giant is an affiliate of Atlas Van Lines and Michael Ferrari of Gentle Giant arranged the interstate move with Atlas an sold us insurance provided by Atlas for replacement value in case of damage. Because we were shipping high end goods we thought it prudent to have insurance. When the goods arrived at their destination, a round mahogany pedestal table by Baker had been severely damaged. The delivery person gave no explanation as to what had happened and gave us a number to call the insurance company. They said they would send a claims agent which they did. This man did a cursory look and said the damage could be repaired for less than the deductible and we were told it was our problem to find someone to repair it. He also said we had attempted to repair it before which is blatantly untrue. Brackets were put on the broken legs and pedestal after we left the warehouse and prior to delivery. Michael Ferrari gave us the name of someone local to do the repairs who never responded to our calls and emails. We finally found someone who after looking at the pictures said he could repair it. He has a shop that repairs fine furniture and antiques. When he came today and picked it up he said it could not be repaired. It is now six months since we received the damaged goods. Michael Ferrari says its not his problem even though he, as Atlas Van Lines representative sold us the insurance. We have the original purchase invoice for the table, and since it is no longer being made, the closest replacement we could find is $3200. Michael has refused to do anything for us. After all these years I can't say how sorry I am that we ever did business with Gentle Giant and Atlas Van Lines, and I am writing this as a warning to anyone who is considering them for moving and storage. I would give them no stars but that is not possible on this web site.