Question 1

What makes Jubilee City Movers flexible compared to other companies?

Accepted Answer

At Jubilee City Movers, we emphasize transparent communication and the ability to adapt to your needs. We anticipate potential changes, accommodate your specific requirements, and remain committed to safety, clear pricing, and professional service from start to finish.

Question 2

If we move less stuff than what was estimated, does the price go down?

Accepted Answer

Absolutely. If you end up moving fewer items than originally estimated, your cost will reflect that change. We bill in 15-minute increments, which means you're only charged for the actual time spent on your move. Whether you've sold items, placed belongings in storage, or simply reduced your load, your final price will be adjusted accordingly.

Question 3

What if the number of items changes between the estimate and the move day?

Accepted Answer

It's perfectly normal for your inventory to change between the initial estimate and moving day. Many customers donate items, place things in storage, sell belongings, or acquire new purchases. We're fully prepared to handle these adjustments and will work with whatever items are present when we arrive.

Question 4

What should be packed before the movers arrive?

Accepted Answer

Before our team arrives, please ensure that all loose items are properly packed in boxes. This includes decorations, documents, bathroom essentials, kitchen pantry items, and any other small household goods that aren't furniture or large items.

Question 5

What items cannot be moved by the movers?

Accepted Answer

There are certain items we cannot transport due to safety regulations and legal restrictions. These include hazardous materials like paint, gasoline, propane tanks, and fireworks; any open liquids or chemical products; firearms and ammunition; and valuable or sensitive items such as important documents, cash, jewelry, and medications. You'll need to transport these items yourself.

Question 6

Do stairs affect the cost or duration of a move?

Accepted Answer

Stairs and multiple floors typically increase the time needed to complete your move because of the extra effort required and safety precautions involved. Since we bill based on actual time spent, these factors will impact your final cost.

Question 7

What is considered a "long carry"?

Accepted Answer

A long carry occurs when our movers need to carry your belongings over a considerable distance between your home and the moving truck. This can happen when parking is far from the entrance, when there's a lengthy driveway, or due to the layout of your building.

Question 8

What if the truck cannot park close to my home?

Accepted Answer

We'll work with whatever parking situation is available at your location. However, please understand that any additional time needed due to parking distance or access challenges will be reflected in your billable hours.

Question 9

Do I need to reserve parking or obtain permits?

Accepted Answer

It's your responsibility to arrange any required parking permits, HOA permissions, or elevator reservations ahead of time. Keep in mind that any delays caused by lack of proper permits or access authorization will be included in the total billable time.

Question 10

Can the movers stop at a storage unit before going to the new house?

Accepted Answer

Yes, we can make additional stops at storage facilities during your move. We'll load your belongings from your current home, stop at your storage unit if needed, and then continue to your new location. The time and mileage for these stops will be added to your bill. For nearby facilities within a mile or so, the additional time is typically minimal.

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