Ace Relocation Systems, Inc. - Atlas Van Lines

Reviews

• JJ

  J

  Oct 9, 2025
  2.0
  I have had such a bad moving experience with Atlas Van Lines, Imlach Movers, and Ace Relocation Services that I really regret using them for my move. Days after a very tiring cross-state move, the driver simply texted that delivery would occur the following morning at 8am. With less than 24-hours notice from the driver, I ended up arriving alone to a remote storage unit, where I repeatedly felt rushed and very uncomfortable with the delivery. The four-person crew quickly packed and stacked items in the darkened storage unit, despite my repeated requests to fully inspect things in daylight. Some furniture appears to have been placed without protection from scratches, dents and moisture, even directly on the concrete slab. The crew moved so quickly with so many items that I was basically reduced to just checking off their item numbers. My complaints were met with mocking and aggressive behaviors, including a threat to leave. Once, the driver forced the crew to take a break, but then the process started all over again. I now wish I'd recorded everything from the moment Atlas Van Lines, Imlach Movers, and Ace Relocation Services arrived, to have a video record of the movers' words and tone, their gestures, and the overall rushed and unfriendly experience. I expected my move would be done with delivery, but troubles and frustration continue more than two months later. The claims process been very tiring and frustrating. I have communicated with multiple representatives and their supervisors at the companies, yet my time spent on calls and emails to Atlas and Ace hasn’t helped. Ace and Atlas advised filing a claim for damages but then also said they'll only accept a single, once-and-for-all claim. How could I possibly know the extent of all damages before being able to inspect everything? I still haven’t seen all my possessions. When I have offered to meet at the storage unit and finally inspect everything, they have simply refused and offered no productive steps forward for inspection. It has been extremely frustrating trying to work with them. Instead of being able to get on with life, I’m having to spend time communicating with attorneys and hoping I'll eventually get fair treatment from Atlas and Ace. This isn’t what I needed from my move. I seriously regret my choice of Atlas Van Lines and Ace Relocation Services and will never make that choice again.
• AM

  Aaron Mobarak

  Aug 25, 2025
  5.0
  Ace Relocation did a great job with our move from Austin to Miami. Eric Kronebusch quoted our job right away and stayed in touch with us from beginning to end. I strongly recommend Ace Relocation.
• ER

  Enrique Rodriguez

  Mar 15, 2019
  5.0
  We relocated from Austin to Fort Worth, Texas. Eric Kronebusch did an in-home visit and gave us an excellent price quote, bettering two other companies. The packing crew was outstanding. They were meticulous in their work, very accommodating to our requests and schedule, and finished the work in a timely manner. At the other end, the van arrived on schedule, and Miguel and his crew did a marvelous job of unloading, being careful to locate the boxes and furniture right where we wanted them. They were very courteous, friendly, and obviously enjoyed their work. We cannot say enough good things about them. We recommend them very highly. In short, we had as good a move as we could have had. Kudos to the whole company. Enrique Rodriguez
• CK

  Chetna Khullar

  Jul 6, 2017
  1.0
  Wish I could give a -ve rating for these guys. These people took 1 month to ship our stuff from CA to TX and never gave an update on where our stuff is. And when the items arrived we got to know that they misplaced our 3 seater sofa. I am surprised as how could they misplace a 3 seater SOFA which is such a big piece in itself. They broke our speaker stands. Filing claims from insurance company is not always a solution as getting claim is a lengthy process and it is not speedy at all. It takes time and a lot of effort to find a couch which you like to be part of your living room. I would not recommend their service to anyone. big NO!!!! This review is not specific to this center but GENERAL feedback on ACE relocations services.

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