Ace Relocation Systems, Inc. - Atlas Van Lines

Reviews

• JJ

  J

  Oct 9, 2025
  2.0
  I have had such a bad moving experience with Atlas Van Lines, Imlach Movers, and Ace Relocation Services that I really regret using them for my move. Days after a very tiring cross-state move, the driver simply texted that delivery would occur the following morning at 8am. With less than 24-hours notice from the driver, I ended up arriving alone to a remote storage unit, where I repeatedly felt rushed and very uncomfortable with the delivery. The four-person crew quickly packed and stacked items in the darkened storage unit, despite my repeated requests to fully inspect things in daylight. Some furniture appears to have been placed without protection from scratches, dents and moisture, even directly on the concrete slab. The crew moved so quickly with so many items that I was basically reduced to just checking off their item numbers. My complaints were met with mocking and aggressive behaviors, including a threat to leave. Once, the driver forced the crew to take a break, but then the process started all over again. I now wish I'd recorded everything from the moment Atlas Van Lines, Imlach Movers, and Ace Relocation Services arrived, to have a video record of the movers' words and tone, their gestures, and the overall rushed and unfriendly experience. I expected my move would be done with delivery, but troubles and frustration continue more than two months later. The claims process been very tiring and frustrating. I have communicated with multiple representatives and their supervisors at the companies, yet my time spent on calls and emails to Atlas and Ace hasn’t helped. Ace and Atlas advised filing a claim for damages but then also said they'll only accept a single, once-and-for-all claim. How could I possibly know the extent of all damages before being able to inspect everything? I still haven’t seen all my possessions. When I have offered to meet at the storage unit and finally inspect everything, they have simply refused and offered no productive steps forward for inspection. It has been extremely frustrating trying to work with them. Instead of being able to get on with life, I’m having to spend time communicating with attorneys and hoping I'll eventually get fair treatment from Atlas and Ace. This isn’t what I needed from my move. I seriously regret my choice of Atlas Van Lines and Ace Relocation Services and will never make that choice again.
• AM

  Aaron Mobarak

  Aug 25, 2025
  5.0
  Ace Relocation did a great job with our move from Austin to Miami. Eric Kronebusch quoted our job right away and stayed in touch with us from beginning to end. I strongly recommend Ace Relocation.
• GS

  Gurpyar Singh

  Jun 27, 2025
  1.0
  These guys are freakin slow. Took em 2 days to load 5 boxes. Wasted my 2 days.
• BW

  Brittany Werre

  Sep 19, 2024
  5.0
  Had a really great experience with the Ace team! Worked with Eric and Christian and our move from Texas to California was pretty much seamless. Danny (driver) and his crew loaded our stuff in Texas and Al (driver) and his crew unloaded in California. Our stuff arrived on the first day of the spread (amazing!) and we greatly appreciated all of the communication we received from the entire team. All of our items arrived in great condition. Would definitely recommend Ace if you're having to make a long move!
• ME

  Mitch Elatkin

  Jul 23, 2024
  3.0
  After a very bad experience with a different company in 2013, I was very leery to work with another inter-state moving company. The first call was very positive and they supported me in understanding how real inter-state moving companies work and pointed me to a government website which was helpful. They assigned my move a staff member to walk me through the process. I loved that someone took screen shots of all my items for a more accurate estimate. When they picked up our items in San Antonio, it was exceptionally smooth and the team was so respectful and professional to me an my items. When the team arrived in Chicago, they were not as friendly though somewhat respectful. I'll be transparent why they didn't receive 5 stars. Here are the reasons: 1. Even though I purged very heavy items that were initially in my estimate, I still had to pay over $500 more. 2. The window for delivery was July 1-July 22 and they only give you 24 hours before delivery. There's no flexibility in the window. 3. There were many boxes that were damaged. Luckily, much of the damage were just the boxes. 4. The Chicago team was much more feisty than the San Antonio team and started to lecture us on how to pack things. Overall, I do believe this is the most honest of all inter-state moving companies and should be utilized by consumers. If I need to move out of state again, I will plan to use this company.

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